Position: Resource Center Supervisor

Supervisor: Resource Center Manager

Location: Bud Clark Commons

Hours: Full Time; Tuesday - Saturday 7:30am-5:30pm. some weekend and evening work required

Salary: $25.00 per hour

Benefits: Competitive Benefits Package

GENERAL RESPONSIBILITIES

The Resource Center assists people to meet their needs for hygiene, access to shelter and housing resources, receive mail, and connect needed services. This position oversees day to day operations, provides training and support to staff on shift, and ensures that services are provided in a safe and trauma informed manner. The right person for this position exhibits passion and vision for meeting the needs of people experiencing homelessness, is capable of providing leadership and support to staff, and can manage difficult situations in a positive and constructive manner.

COVID Vaccine Mandate: Transition Projects has a vaccine mandate. Proof of vaccine must be provided at time of hire – OR you may seek a religious or medical exemption. Thank you for your support in keeping our employees, and those who we serve, safe.

SPECIFIC RESPONSIBILITIES

• Assure best practices, accessibility, safety, and security of Resource Center program operations.
• Provide leadership, support, and positive role modeling for program staff.
• Assist with staff scheduling. Coordinate and provide coverage for staff when they are absent.
• Coordinate with shelter programs and other service providers that provide services for participants and assure good referrals and appropriate working relationships between their staff and Transition Projects staff.
• Contribute to the hiring, on-boarding, and training of new staff. Ensure the program is safe, clean, and sanitary.
• Assure that programs and operations empower participants to attain the highest possible level of self-determination and stability in their lives, and that programs and operations are conducted in such a manner as to fully respect the dignity, rights and abilities of each individual participant.
• Contribute to the performance evaluation of staff, including contributing to performance appraisals, performance improvement plans, and disciplinary action.
• In the absence of the manager, facilitate staff meetings and other program meetings as needed.
• Attend staff meetings, program meetings, and partner meetings as assigned.
• Adhere to allocated budgetary guidelines.
• Other duties as assigned.

PERFORMANCE REQUIREMENTS

Each Transition Projects employee must:

• Represent the organization professionally at all times.
• Serve as a positive role model to staff, participants, and guests.
• Maintain positive relations with participants, volunteers, co-workers, staff from other agencies, agency funders, and the general public.
• Be tested for TB within 30 days of hire and be retested at least annually thereafter throughout employment.
• Acquire First Aid/CPR/AED certification within 30 days of hire and be retested biannually thereafter throughout employment.
• Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter throughout employment.
• Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
• Plan and organize work effectively and ensure its completion.
• Exercise necessary cost control measures.
• Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
• Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity.
• Embrace teamwork and promote a team-oriented environment.
• Demonstrate initiative.
• Make decisions that reflect consistency with Transition Projects philosophy, policies, and procedures.
• Participate in ongoing development and improvement of all program processes and relationships.
• Attend agency and program staff meetings.

PHYSICAL/MENTAL REQUIREMENTS

The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.

• Hearing and vision adequate for interaction with participants, interaction with staff and interaction with the general public.
• Hearing adequate for telephone work. Vision adequate for close work.
• Hand and finger dexterity adequate to operate standard office equipment.
• Ability to sit at a desk completing paperwork and working on a computer for lengthy periods.
• Ability to walk, bend, stand, sit, reach, stoop, pull, squat, and climb stairs.
• Ability to perform CPR for fifteen minutes continuously.

MINIMUM QUALIFICATIONS

The right individual for this position is resourceful and innovative, a strong leader, has a passion for helping others, and is able to deal with difficult situations in positive and constructive ways. This position also requires the following qualifications:

• Education/Experience:
  • A Bachelor’s degree with 1 years of experience in social services for low income and/or homeless persons, preferably in a residential setting. -OR-
  • 2 years of experience in social services for low income and/or homeless persons.
• Demonstrated ability to supervise staff and oversee programs operations.
• Demonstrated ability to operate programs in a manner that respects the dignity, rights and ability of participants.
• Demonstrated ability to function as part of a program management team.
• Understanding of case management, chemical dependency and mental illness issues and problem solving approaches.
• Demonstrated knowledge of crisis de-escalation, negotiation and problem solving techniques.
• Demonstrated competence in using word processing, database, calendar, spreadsheet, e-mail, and internet programs.

Transition Projects, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, sexual orientation, ancestry, national origin, citizenship, marital status, familial status, physical or mental disability, veteran status, genetic information, source of income, union participation or activities, or any other status legally protected by applicable local, state or federal law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.