Restaurant General Manager
Job Description
Job Title: General Manager

Department: Operations (Back of the House & Front of the House)

Effective Date: May 1, 2023

Reports to Owner

Direct Reports: Assistant Manager, Shift Leaders, Cooks, other staff

Working Conditions: Normal Full Service Restaurant Environment

FLSA: Exempt Non-exempt

General Summary: The main objective of the General Manager is to plan and direct all restaurant operations. Maintain high standards of food, service, health and safety, ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources as set forth by the company’s standards, procedures, and policies.

Principal Duties and Responsibilities – Essential Functions Percent of time

1. Management with Daily Operational Requirements 50% +

Follows company procedures and standards in coaching, teaching, and training staff.

• Monitors and supervises execution of assigned areas of responsibility including product quality and recipe compliance.
• Knowledgeable of schedules and business trends to staff restaurant
• Reviews the walk-in and assists with product movement.
• Reviews prep sheet and coaches on proper utilization.
• Proficient in all prep areas and follows all recipes using the proper recipes.
• Teaches food prep and execution effectively.
• Knowledgeable of all positions in the back of the house and FOH
• Proficient in company specifications on dry goods, groceries, and produce. Orders and receives goods, not limited to wine, liquor, and beer, ensuring quality and accuracy.
• Ability to work shoulder to shoulder with management to ensure quality and execution
• Ability to spot sale trends and being able to adapt.
• Focus on fast, friendly service emphasizing Guest Service is a core component of Toasted Yolk Cafe culture.
• Ensures a member of management is always engaged on the floor and talking with every table and guest
• Oversee and take responsibility for guest reviews and comments. Formulates a system to monitor all social media and follow up when needed when experiences don’t match our expectations
• Guarantees 100% guest satisfaction
• Promotes a healthy positive work environment
• Recognizes and develops existing staff into shift leaders and managers

2. Cleanliness and Sanitation 10% - 20%

• Monitors and ensures set up of sanitation tools
• Follows standardized cleaning procedures and practices the “clean-as-you-go” philosophy.
• Responsible for following all food safety and sanitation standards throughout the shift.
• Follows FIFO and keeps up with proper product dating and rotation requirements.
• Monitors and supervises departmental closing procedures.
• Monitors and supervises daily cleaning assignment(s).

3. Organization 5% - 10%

• Maintains organization throughout the shift in work areas, server stations, and dry storage areas.
• Stores all items in their designated labeled areas and maintains a clutter-free work area.
• Coaches on proper organization and challenges managers to maintain standards

4. Teamwork 5% - 10%

• Is a Role Model
• Has the ability to explain, demonstrate, and take initiative
• Shows ability for self improvement
• Assists other team members when necessary.
• Establishes themselves as approachable
• Assists management in anyway conducive to the efficient operation of the restaurant.
• Organizes Manager Meetings and conducts meetings on a regular basis. Involves other managers and AORs.
• Assists team by delivering catering orders as needed.

5. Communication 5% - 10%

• Effectively communicates product, equipment and staff issues to DOO.
• Constructs and delivers timely evaluation on managers and judges their work performance rating them consistently and accurately
• Offers feedback in a constructive and positive manner
• “Walks the Walk”- not a “Do as I say not what I do” mentality
• Understands the fundamental finance aspects of operating a restaurant; P&L statement, and can manage costs

6 Marketing 5% - 10%

Must demonstrate ability to expand marketing with local store marketing to churches, schools, medical offices, etc. and drive additional sales through effective marketing tools/strategies. This will involve catering, etc.

Job Specifications:

• Full Service Restaurant Service Experience
• Must be at least 18 years of age
• Must be trustworthy and pass a background check and have a clean record for the past 5 - 7 years
• Must be flexible in scheduling and able to work both opening and closing shifts
• Must practice good personal hygiene and be neatly groomed
• Must be assertive and possess leadership qualities and be able to deal with guest and employee situations in a calm and professional manner
• Must have good organizational skills, good cleanliness standards, good awareness, and attention to detail
• Must be able to function well under pressure in a fast-paced environment
• Must have good organizational skills
• Must be proficient in time management and multi-tasking
• Must be certified to with Serve Safe and TABC
• Must be a team player and willing to help out anywhere as needed
• Must be able to work with minimal supervision and achieve desired results
• Must be able to lift up to 40 lbs as well as stand on feet for long periods of time up to 8 hours
• Must be able to speak, understand, and read the English language
• A degree is desired, but not necessary with relevant experience. High School Diploma or GED equivalent.
• Must have experience working in a commercial food service kitchen

Note: Attendance is an essential function of the job for all positions at The Toasted Yolk.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The above job description supersedes any previous job description(s) documented for the above position.

Review and Approval (indicates review by incumbent and approval by supervisor and Human Resources):

Job Type: Full-time

Pay: $45,000.00 - $62,500.00 per year

Benefits:

• Employee discount
• Paid time off

Experience level:

• 5 years

Restaurant type:

• Casual dining restaurant
• Fine dining restaurant

Shift:

• 10 hour shift
• 12 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

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