Retail Sales Associate Job at KeyBank
Location:
11 Stanwix Street - Pittsburgh, Pennsylvania 15222
Job Description Preview
Job Summary
Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Market Retail Leader (MRL) reports to the Regional Retail Leader (RRL) and is both a leader of branches directly as well as Area Retail Leaders (ARLs) who lead a team of branches. The MRL is responsible for the sales, service and financial leadership of all the branches within the defined market. Results are driven through inspiring, setting clear expectations and coaching the Branch Manager and his/her direct reports to excel in branch playbook execution and delivering Financial Wellness to our clients. The MRL coaches ARLs to elevate their skills and impacts as they drive the financial results of their branches. Partners closely with the Market President and LOB leaders to support the ongoing business growth across the Consumer Bank through community involvement, cross LOB team to win activities, and talent development. The MRL will execute on the region and territory specific strategies and embraces and leads their teams through change. MRLs have high levels of engagement and are an exporter of talent in retail as well as other lines of business. The MRL see's beyond their area to broader opportunities, synergies and best practices of the full market team.
The MRL partners with the Experience Leadership Team (REL, MEL, EL) to ensure the delivery of exceptional client experience, identifies opportunities for additional growth and development across the area and ensures operational soundness. The MRL is responsible for ensuring that branch operations are effective and compliance requirements are met. They have oversight of recruiting, hiring, training and supervision of Branch Managers and their direct reports while working within the staffing model for their branches. MRL take on additional market responsibilities, serve as the Regional Retail Leaders back up and represents the region on network wide initiatives.
At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
Responsibilities
Job Summary
Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Market Retail Leader (MRL) reports to the Regional Retail Leader (RRL) and is both a leader of branches directly as well as Area Retail Leaders (ARLs) who lead a team of branches. The MRL is responsible for the sales, service and financial leadership of all the branches within the defined market. Results are driven through inspiring, setting clear expectations and coaching the Branch Manager and his/her direct reports to excel in branch playbook execution and delivering Financial Wellness to our clients. The MRL coaches ARLs to elevate their skills and impacts as they drive the financial results of their branches. Partners closely with the Market President and LOB leaders to support the ongoing business growth across the Consumer Bank through community involvement, cross LOB team to win activities, and talent development. The MRL will execute on the region and territory specific strategies and embraces and leads their teams through change. MRLs have high levels of engagement and are an exporter of talent in retail as well as other lines of business. The MRL see's beyond their area to broader opportunities, synergies and best practices of the full market team.
The MRL partners with the Experience Leadership Team (REL, MEL, EL) to ensure the delivery of exceptional client experience, identifies opportunities for additional growth and development across the area and ensures operational soundness. The MRL is responsible for ensuring that branch operations are effective and compliance requirements are met. They have oversight of recruiting, hiring, training and supervision of Branch Managers and their direct reports while working within the staffing model for their branches. MRL take on additional market responsibilities, serve as the Regional Retail Leaders back up and represents the region on network wide initiatives.
At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
Responsibilities
- Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
- Meet or exceed established client growth and profitability goals by ensuring the branch retail teams are using Financial Wellness as the core of how we deliver exceptional client service and help clients meet their financial goals. This is accomplished through monthly observational coaching sessions, joint sales calls and using the coaching model; developing/utilizing individual professional development plans by leveraging Branch Manager skills assessment for each direct report
- Contributes thought leadership, best practices, market insights, and forward thinking to the execution tactics of their team to deliver exceptional client experience and business performance. Inspires and motivates team mates, bringing passion and a vision to Play with Confidence and that the team can help every client.
- Establish a team environment where corporate, Territory, Regional and area strategies are communicated, an open two-way dialogue is encouraged, and best practice sharing is prevalent; promote collaboration at both the direct report level and within the branches
- Engage in a disciplined approach to human capital by holding each branch team accountable for performance management as well as talent recruitment, development and retention. Provide training, recognize/reward high performers and hold Branch Managers and Area Retail Leaders to the same standard, exporter of High performing talent
- Takes a leadership/quarterback role in the partnerships with Key Investments Services (KIS), Business Banking and Home Lending. Show coaching through observations, client calls and huddles. Champions the development of Small Business acumen, the Mass Affluent growth strategy, and a high level of Community involvement
- Fosters an environment that encourages and supports diversity and inclusion through hiring, development, career progression, and mobility of talent inside and outside of the Consumer organization; Thinks two steps ahead in planning talent moves including succession and bench strength; Highly engaged and focused on the team’s engagement; Understand their teams and individual motivators; Develops and fosters an inclusive environment while building a diverse team.
- Ongoing inspection of the delivery of Financial Wellness to our clients while also managing the client experience, appointment generation and calling efforts, Identifies and resolves complex client service opportunities
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education Qualifications
- High School Diploma (required)
- Bachelor's Degree Business or Financial related field (preferred)
Experience Qualifications
- 5+ years Managing/leading in an area capacity – managing managers of teams (required)
- Served in leadership roles with expanded responsibilities and growing complexity (required)
- Consistent track record of meeting and or exceeding sales performance goals, including ability to coach team to meet designated goals (required)
- Leads and Owns partnerships to drive team results (required)
- Proven ability and desire to think beyond primary LOB and team for the benefit of the greater organization (required)
- Has experienced unique market and performance demographics / complexities (required)
- Deep understanding of financial products, to include an understanding of financials (PNL), credit and lending practices and business banking (required)
Licenses and Certifications
- Additional higher education class work - Banking School, etc. (preferred)
Mortgage Loan Officer/Loan Officer (MLO/LO) Classification
Employees in this position are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.
Tactical Skills
Employees in this position are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.
Tactical Skills
- Change Leadership skills; leads effectively through internal and external change.
- Strong talent mindset and recruiting of top talent, talent pipeline management
- Consistently addresses conflict and models managerial courage; Ability to confidently deliver tough messages
- Hungry for feedback; delivers and receives constructive feedback.
- Strong background in prospecting and calling.
- Build strong relationships with and able to influence Sales leadership
Personal Skills
- Adaptability: Helps others adapt to changing environments and accepting new situations while working effectively with unstructured teams, situations, or environments; leverages prior experience as a help towards handling change and an atmosphere of ambiguity and uncertainty
- Collaboration: Supports a culture of collaboration and implements methods for people to come together to make decisions, solve problems, and develop products/service; establishes shared goals to foster collaboration and ensures everyone can access the same information and provide input
- Critical Thinking: The ability to evaluate past performance for future insights, assess and validate options and predict their impact, and use effective critical thinking approaches, such as consulting, commanding, or obtaining consensus
- Decision Making: The ability to seek input from various sources and communicate decisions confidently and resolutely while remaining steadfast in championing decisions that later come under scrutiny
- Emotional Intelligence: Identifies non-verbal emotional indicators in others, their negative impact on results, and pursues action to mitigate them for improved success; illustrates best practices and rationale for organizations that successfully grow their EI capability
Practical Skills
- Business Acumen: Demonstrates a big picture understanding of the business, its interrelationships, and priorities; demonstrates strong foundations of business fundamentals, measurement, and business finance
- Oral & Written Communication: Develops a clear, complete understanding of needs and problems through careful listening, probing, reflecting, and summarizing; conducts discussions that are sincere and fully expressed
- Risk Management: Establishes business-specific risk management benchmarks and measures key benefits and drawbacks of risk management practices; demonstrates a strong risk management mindset
- Change Navigation: Introduces change initiatives that target continuous improvement of significant organizational capabilities and implements strategies for renewing or deepening change efforts
- Analytical Thinking: Identifies any possible causes for a problem based on prior experience and current research; seeks discrepancies and inconsistencies in available information and explains variances
Core Competencies
- All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.
Physical Demands
- Consumer Retail Management - Ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
Travel
- Occasional travel to include overnight stay.
Driving Requirements
- May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
HR_Compliance@keybank.com
.
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