Who we are...

Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

• Oversee the day-to-day operations of the Offsite Retrieval business focusing on consistent achievement of all client and operation’s objectives.
• Identify and recommend improvement opportunities related to processes and operational outcomes.
• Drive continuous improvement initiatives and improve consistency to ensure operational targets are achieved.
• Develop operational strategies that complement the overarching business goals of the company to continually meet and exceed performance targets.
• Creates and implements strategies to improve collection performance of outstanding charts.
• Effectively allocates resources across projects, work teams, and skill levels.
• Ensures adherence to Standard Operating Procedures and Compliance Guidelines.
• Coach and develop leaders and team members for continued improvement.
• Monitor departmental, team and individual results to address potential productivity and customer concerns.
• Acquire and leverage Provider knowledge to improve the chart retrieval conversion rate.
• Partner across retrieval methods and functions to improve chart retrieval performance.
• Leverage operational reports, analyze data pertaining to the department to understand performance, and effectively manage the business.
• Serves as an escalation point and liaison between internal departments to support and resolve client, production or other operational concerns and issue resolution as it relates to Offsite Operations.
• Foster a One Ciox culture that is aligned with the company’s values, promotes ethical practices, customer focus and service and encourages individual integrity.
• Maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top-quality associates at all levels.
• Required compliance with all aspects of Ciox’s Code of Conduct, Policies, and Employee Handbook.
• Assist with additional work duties or responsibilities as evident or required. • Flexibility with working hours, which may include hours outside of normal scheduled work hours.

• Bachelor’s Degree preferred.
• Minimum of 5 years’ experience leading operations teams, prior experience leading Outbound Call Center teams or outbound collections efforts, preferred.
• Thorough understanding of contact center operations, principles, and metrics.
• Intermediate computer skills including Windows based applications (Word, PowerPoint, Excel, and Outlook) and Contact Center technologies.
• Knowledge of healthcare payer and/or chart retrieval processes is preferred.
• Bias toward action and hands-on work ethic.
• Strong leadership skills and demonstrated capacity to produce results in a complex and fast-paced organization.
• Strong communication and strategic thinking skills. • Effective decision making; ability to make fact-based operational decisions quickly.
• Strong analytical skills needed to prepare and analyze data to drive KPIs and process improvements within the department.
• Sound judgment in decision making ability.
• Strong written and verbal communication skills: ability collaborate with and to present information in a concise manner to multiple organizational levels.
• Demonstrated ability to successfully coach, mentor and develop supervisory level employees