WHO WE ARE:

Are you passionate about mental health & wellness and wish to make a difference in people's lives? Do you wish to make a positive impact on the current mental health crisis in this country? Mindful Care is a revolutionary national same-day mental health urgent care providing medication management, and therapeutic services to the insured individual. We are passionate about bridging the gap in access to mental healthcare in a way that promotes overall health and wellbeing for those who want help now. By weaving together our core values of professionalism, evidence-based methodologies, teamwork, adaptability, meritocracy, and putting the patient first, we can work together to ensure we are providing quality care to the populations we serve. Since launching in 2019, Mindful Care has become one of the fastest-growing healthcare companies in the Northeast and Midwest. The company is backed by some of the most prominent investors in healthcare and technology, including Sopris Capital, University of Chicago, and The Caruso Foundation, among others.

At Mindful Care, we are a globally distributed team with many of our team members located throughout the world, including in the following cities: New York, Chicago, New Jersey, Connecticut, Florida, Michigan, Kyiv, Jamaica, W.I., and Manila. We have a hybrid model with many of our staff members working both from our offices and remotely. The job description below is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

Mindful Care is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.

THE OPPURTUNITY:

We are in search of a skilled Revenue Cycle Quality Control Coordinator who will effectively monitor review, & analyze billing documentation to assure the highest quality of coordinated care. As a member of the Revenue Cycle Management Team, the Revenue Cycle QA Coordinator completes daily internal reviews of clinical staff documentation, focused reviews, and problem identification. Provide clerical assistance to the billing department and feedback to associates as necessary. Communicates all important developments and findings from internal reviews to the Director of Billing and the Director of Revenue Cycle Management.

THE ROLE:

The primary objectives of the role are:

• The Revenue Cycle Quality Control Coordinator Work with front-end staff to ensure patient insurance information and benefits are verified accurately and timely

• Perform pre-billing validation and charge capture

• Review claims for accuracy prior to release

• Identify coding or documentation issues and escalate issues as needed

• Review unbilled charge reports and follow up with appropriate team member for unbilled services.

• Assist Billing Team in claims submission, cash postings and follow up, as needed

• Review billing collection and denial reports

• Reviews correspondence and rejection data from clearinghouse to ensure submission is complete

• Assist in preparation of Single Case agreements

• Assist with Medical record request

• Responds to patient and third-party inquiries, researches and resolves complex claims and corrects errors.

• Process refund requests for supervisory approval

• Complete all assigned projects as directed by the Director of Revenue Cycle Management

QUALIFICATIONS:

• Minimum 1 to 4 years of medical business office experience, with working knowledge of healthcare billing and collections, insurance/benefits/authorizations, and patient interaction is preferred.

WHO YOU ARE:

• You will have excellent interpersonal skills as you will be required to communicate with departments, employees, physicians, managers, clinical staff and insurance companies.

• You will have strong oral and written communication skills, detail-oriented, and computer savvy. Proficient in all Microsoft programs, specifically Outlook, Microsoft Word and Excel.

Additional Benefits:

• Paid Time Off

• Medical, Vision, Dental Health Benefits

• Commuter Benefits

• Health Savings Account

• Dependent Care Savings Account

• Flexible Spending Account

• 401 (k) package

• Flexible schedule

Schedule:

Monday – Friday 9am- 5pm ET

Full-Time

Hybrid Role (50% in Headquarters/50% remote)

Wage Range:

$21-$25 per hour

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