The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities, centering the vision of artists and makers. We recognize that all art is made in a particular context, demanding continual, dynamic reconsideration in the present. We are a place of gathering; we foster the exchange of ideas and inspire an expansive, inclusive understanding of human creativity.

• Deliver excellent customer service that helps to develop and cultivate strong buying relationships to achieve service and sales goals.
• Actively contributes and achieves both individual and store established sales goals
• Cross-selling products to increase customer satisfaction and business revenue
• Introducing promotions and opportunities to customers
• Work with guests to determine their needs and be able to recommend appropriate products
• Assist in ensuring that the merchandise is maintained throughout the day by keeping the display area clean, ensuring proper pricing is displayed and restocking of merchandise
• Participate and use available product knowledge training to stay up to date on product features and how it relates to the collection and exhibitions of The Art Institute of Chicago.
• Operates point–of-sale system with accuracy to ensure proper protocols, including correct software usage, accurate data capture, and consistent messaging in communication is made with guests.
• Follows inventory control procedures and guidelines with cash and merchandise handling
• Effectively and accurately provides information to guests regarding museum policies, exhibits, collections, special events and programs.
• Provides a warm, welcoming greeting, is friendly and approachable, and resolves conflict in a professional and courteous manner.
• Performs other duties as assigned.

• High school diploma or GED with a minimum of one-year sales/customer service experience
• Must have a basic knowledge of customer service best practices and possess good communication skills
• Experience in cash handling and utilizing computerized point of sale systems with high level of accuracy
• Ability to read, write and effectively communicate with customers, peers and management
• Proven track record in achieving sales quotas
• Enjoy working with the public
• Willingness to work flexible schedules, including weekends, holidays, and before or after hours as needed.
• General mobility, including frequent movement throughout the museum, including kneeling, bending, and lifting up to thirty pounds.
• Maintaining professional appearance and communications at all times.
• Develop a working knowledge of the art in the permanent collection
• Fast paced environment which is open to the public 362 days a year
• Requires standing up to 5 hours at a time

We offer a competitive, comprehensive benefits package:

• Generous paid time off
• Paid holidays (up to 14 days)
• Medical, dental, and vision insurance
• Generous parental, caregiver, and medical leave benefits
• Competitive retirement plan (up to 9% matching contribution)
• Tuition remission and Tuition Exchange Program
• Great employee discounts
• Complimentary general admission to participating cultural institutions

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The Art Institute of Chicago requires all applicants to complete an online application to be considered for employment. 60 minutes are allotted for applicants to complete the employment application. The application will automatically time out after 60 minutes. If you are unable to submit the completed application at this time, please choose the "Save for Later" option to avoid losing the information you have entered so far.

Vaccination Expectation

Becoming vaccinated against COVID-19 is the most important contribution we as individuals can make to ensure our own safety and the safety of our museum and school community. All employees must complete an attestation and provide proof of their vaccination status, or request a medical or religious exemption within the first week of employment.

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, veteran status or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply_help@artic.edu.

This position is part of a bargaining unit represented by AFSCME Council 31