Posit creates great software that helps people understand data and make better decisions in real-world applications. We create open-source data science software that is free for anyone in the world to download and use free of charge, as well as a professional software suite that enables organizations to author, share, and manage data science applications securely and at scale. Our customers are leading-edge innovators in analytics, machine learning, big data, and similar domains, and generally work in R and Python. 50% of the Fortune 1,000 use Posit to solve their most difficult business problems.

We are looking to hire a talented Sales Process and Knowledge Partner (internally known as Process and Knowledge Management Partner), reporting to the VP of Operations, working as part of the Revenue Organization (Sales, Customer Success, and Business Development, and Sales Operations). Our Sales Operations team is responsible for building and maintaining the company's revenue engine.

The Process and Knowledge Management Partner is a senior-level individual contributor who will work closely with leaders and team members to support the efficiency, velocity, and productivity of revenue-generating functions at scale by implementing and documenting process and policy, capturing institutional knowledge for efficient access by the team, and designing for further scale and automation. Candidates will possess business process and analytical skills that will be instrumental in helping our teams scale globally. Your work will ensure Posit secures revenues that fund its mission to create open-source software that serves the data science community.

What you’ll own:

• Continuously assess, and update documentation of our current internal and customer-facing business processes supporting the customer experience
• Collaborate with cross-functional partners to collect and document stakeholder input/business requirements, identify and help prioritize process improvement opportunities within the sales organization, and drive solution design
• Create and curate a knowledge base of key resources needed by field team members across Sales, Customer Success, and Business Development for maximum efficiency in serving our customers and partners. We aspire for this knowledge base to become a “one-stop-shop” for field team members to quickly and efficiently get answers they need around process, product, policy, etc. Continually curate the knowledge base, identifying and closing gaps in team knowledge, processes, documentation, and governance

What you’ll assist with:

• Participate in (and potentially lead) projects ranging from policy improvements, process optimization, data management, technology development, and systems integrations in support of Posit's Sales, Customer Success, Business Development and related functions
• Help the field team members navigate knowledge base of key resources, using their questions and feedback to make it better and more complete
• Collaborate with RevOrg leaders to determine the strategy and execute programs or automations / tech-touch to drive a world-class Sales, Customer Success, and Business Development process and associated revenue growth, increasing our productivity and effectiveness
• Encourage customer-centric thinking across teams, working backward to lead to a world-class Customer Experience, based on direct customer feedback and data
• Be a primary point of coordination and expertise in the creation, management, and execution of Posit's customer experience strategy
• Communicate to stakeholders with maximum clarity around requirements, impact, risks, and progress of initiatives. Identify and articulate the impact of decisions on upstream and downstream areas, trade-offs, and benefits
• Interface with department heads to implement seamless customer handoff and touchpoint processes

What you’ll teach:

• Process and knowledge management practices that will drive multiple complex projects at the same time to on-time completion in a fast-moving environment
• Empathy for internal stakeholders' pain points and needs, and an ability to translate those needs into concrete requirements
• How to use structured and unstructured data to inform key metrics and improve business decision making
• Communicating informed, data-driven opinions and drive discussions on strategy, priority, and tradeoffs while representing the needs of the Sales organization

What you’ll learn:

• Sales operations at high volumes (hundreds of opportunities won/month)
• Scaling sales operations in an organization managing significant increases in revenue (from tens of millions of dollars to $150+ million)
• Kanban and/or ticket-based process management