Initial Position Title: Cryogenic Sales & Service Representative-in-Training

Reports To: Cryogenic Sales & Service Managers

Position Summary – The Cryogenic Sales & Service Representative-in-Training is an entry level position with the primary goal of training to be a Cryogenic Sales and Service Representative. Depending on the capabilities of the individual selected, this initial training period would be expected to require six (6) to twelve (12) months to complete. Upon completion of the initial training the individual must perform the basic duties of a Cryogenic Sales & Service Representative with no more than intermittent assistance from more senior Cryogenic Sales & Service Representatives and/or Cryogenic Sales & Service Manager.

Duties and Responsibilities

1. Sales & Marketing Goals

• Learn to produce quotation for cryogenic metering systems, parts and field service in response to customer inquiries.

• Learn to process new cryogenic product sales orders for entry into production.

• Report quality related customer issues on cryogenic products to the Cryogenic Sales & Service Manager.

• Report competitive information including competitor pricing and product offerings provided by customers to the Cryogenic Sales & Service Manager.

• Become familiar with features and benefits of all cryogenic related product offerings from Hoffer.

2. Field Service

• Travel to customer locations to perform field service and equipment calibration is a regular part of the Cryogenic Sales and Service Representative’s regular duties. The Cryogenic Sales and Service Representative-in-Training must be willing and able to travel to multiple customer sites during the training period in the company of a senior Cryogenic Sales and Service Representative and/or the Cryogenic Sales and Service Manager to gain direct field training to perform these duties.

• Travel for such service work after completion of the training and certification by the Cryogenic Sales and Service Manager of the employee’s abilities to independently perform the work will be a critical milestone to becoming a Cryogenic Sales and Service Representative.

• Demonstrated ability to conduct the work in accordance with established Hoffer standards for quality and integrity.

• The ability to travel up to 50% of the time domestically or internationally is a requirement for the position during both the training and post-training periods.

Authority Level

• Prepare quotations under adequate supervision by senior cryogenic sales and service staff.

• Conduct all calibration related work in accordance with Hoffer standards for quality.

Qualifications

• Mechanical and electronics aptitude strongly preferred.

• Proficient in Microsoft Office suite software

• Capability to effectively work in a team-oriented work culture

• Solid written and verbal communication skills.

• High energy level, high standards of excellence, high integrity and work ethic.

• Must be in sound physical condition and able to lift 50 pounds unaided.

• Must hold a valid driver’s license.

• Must hold or be able to obtain a US passport.

Working Conditions

• Climate, controlled office.

• Field service at customer locations globally.

Basis of Evaluation

• Demonstrated progress towards achieving the training goals above at or before the end of the initial 90-days in this position.

• Successful completion of the initial training phase within approximately 12-months of initial employment in this position.

• Certification by the Cryogenic Sales and Service Manager of the employee to work independently as a cryogenic field service technician at least domestically within 18-months of initial employment in this position.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Elizabeth City, NC 27909: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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