Customer Sales Specialist
Primary Location: Centennial, Colorado
V-Soft Consulting is currently hiring for a Customer Sales Specialist for our premier client in Centennial, Colorado. This is a contract to hire role.
WHAT YOU’LL DO:
Education and Experience »
- Requires a 4 year degree and 1–2 years of experience or a 2 year degree and equivalent related
Job Responsibilities:
- Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts.
- Researches and responds to customer inquiries.
- Maintains efficiencies in corporate operational processes and procedures.
- Serves as a liaison between company internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers and customers.
- Processes quotes and order preparation for specified customers and works with centralized PMs for Quote and Debit information.
- Works to ensure that company is awarded full margin from suppliers for fieldwork done.
- Some knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) required.
- Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add and SSG).
- Works with management to negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus markup) and notify customer of related price increases.
- Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
- Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
- May assist less experienced teammates in problem resolution.
- Handles local expediting and assists global opportunities through local escalation.
- Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index).
- This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
- Support Management: Liaison between sales team to perform root cause analysis.
- Ensures returns, invoicing, credit, shipping issues, etc. are resolved in a timely fashion.
- Manage the interface on reporting, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports and drive closure by managing exceptions.
- Support supply chain engagements and manage bond requests and make adjustments to ensure unit turn rates are met.
- Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center).
- Attend and participate in customer shortage calls and set internal action plan and communicate to appropriate account team members.
Job Types: Contract, Full-time
Pay: $35.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Centennial, CO: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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