• Research, analyze, and prepare price quotations for customer based on department guidelines to generate incremental profitable business.
• Learn in depth knowledge of products and competitor’s industry trends. Remain knowledgeable of vendor products and discounts.
• Provide pricing and availability quotes to customers and recommend alternate products when appropriate.
• Order entry, minor quotes, post sales processes.
• Provide Pre/Post Sales training to New Employees as required.
• Team with Field Sales, Inside Sales/Customer Care, Product Management and Suppliers to maximize sales efficiencies.
• Develop knowledge of company policies, systems, and procedures, as well as vendor products and pricing discounts available.
• Ensure that all order entry, quote and CRM processes are accurately documented, communicated to the Sales team, and posted on KGP Hub.
• Have adequate knowledge of KGPCo’s website to help customers with self-serve options such as returns, quotes, price and availability, reporting, order entry and order inquiry.
• Achieve budgeted financial objectives in Revenues, Gross Margin, and Premier Revenue.
• Resolve customer returns, customer invoice challenges, vendor invoice and problem credit memo disputes in an accurate and timely manner, avoiding write-offs whenever possible by exploring other options for cost recovery.
• Research and determine the root causes of post sales issues by utilizing available tools as well as collaborating with individuals/departments to resolve the dispute, ensuring that all disputes are updated and coded correctly in CRM to allow for accurate reporting.
• Ensure we are following and adhering to KGPCo’s Fiscal Policy regarding invoice adjustments and return approval levels.
• Reduce Customer Complaints by passing along customer concerns to Inside Sales so that the issue can be logged and addressed.
• Manage departmental TL9000 and ISO responsibilities, ensuring all customer specific processes are updated and accurate.

• Bachelor’s Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

KGPCo is a key strategic partner to the world’s leading communication and technology companies creating the next generation of networks. By uniquely combining Network Services and Supply Chain Solutions to build, optimize, and maintain networks, our team’s unmatched expertise enables our customers to navigate today’s challenges, implement tomorrow’s innovations, and build the future. KGPCo OneTouch™ provides a single source for everything from design and architecture to production and sourcing to installation and support. From ground to cloud, KGPCo is the only company in the industry that offers a complete range of solutions and an integrated approach to build, optimize, and maintain networks. Since 1973, KGPCo has built unique offerings of Supply Chain, Distribution, Integration Services, and Network Services including OSP, ISP and Network Cloud by understanding industry challenges and relying on the solid foundation of hard work and perseverance established by founders Kathleen and Dale Putrah. It’s this legacy that has established an unequaled Customer First philosophy for KGPCo - Products, Services, and Network Cloud.