About us:

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 5 million meals.

About the role:

As the Salesforce Administrator, you'll play a vital role on our Growth Operations team here at Sharebite. We are looking for a proactive individual that can help support our core administrators to continually improve and enhance our Salesforce platform. This role will be responsible for handling the day to day work required to keep our team running smoothly. You'll be responsible for helping us maintain our ticketing system, enforcing data hygiene, doing quality checks on work by team members, and helping manage internal projects with our team leads. You will work alongside our core Sales and Support administrators as well as our team leads and Revenue Operations Architect. You will have ample opportunities to shadow more experienced members of the team as you work towards your advanced Salesforce and associated system certifications.

Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are seeking a candidate with a strong desire to work with Salesforce, preferably with strong prior work experience in project management and supporting a team in completing projects. You should be excited about the Salesforce platform and have a strong desire to learn and get your next certifications while on our team. The Salesforce Administrator should be comfortable supporting internal and end users and enjoy learning new business processes in order to translate them into technical solutions.

Responsibilities

This is a varied business facing role, with the following responsibilities:

• Support all aspects of user and license management including new user

Qualifications and Background

• Salesforce product knowledge and 1-3 years of hands-on administration experience with Sales Cloud, Support Cloud and a project management tool
• Trailhead Badges/Super Badges - The more the better
• 3-5 years of relevant experience (project management, team support, organization, and coordinating with others)
• 1-2 years of sales experience
• Certified Salesforce Administrator is a plus
• Trailhead Ranger Status is a plus
• Bachelor's/Postgraduate degree, or professional qualification

Knowledge, Skills, and Abilities

• A proactive attitude to platform enhancements
• A desire to implement best practice solutions
• Available and responsive to questions
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels
• Gathering requirements and proposing technical solutions
• Training users and creating training materials
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports
• Demonstrates enthusiasm towards continued personal/professional development
• Active in the Salesforce community
• Curious and self-directed problem solver

At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.

The base compensation range for this role is $90k - $130k per year, however actual salaries can vary based on a candidate's qualifications, skills and competencies.

Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits.