ABOUT US:

RapidScale, is a Platform that simplifies IT. We help lean IT teams manage the technology that is vital to running day-to-day operations so they can stay focused on driving growth.

We deliver it as-a-Service, with flexible management options, making technology accessible through our industry-leading management portal, putting the power to scale at their fingertips. The company provides Managed Cloud services to companies of all sizes including but not limited to: Infrastructure as a Service (IaaS), Desktop as a Services (DaaS), Disaster Recovery as a Service (DRaaS), Backups as a Service, M365, Unified Security Management services, and Microsoft Office 365 services. The services are offered in public, private, and hybrid-cloud platforms including VMware, Microsoft Azure, and AWS. You'll be joining a team that consists of a Salesforce Developer and Admin and you'll be part of a larger development team responsible for a customer portal, internal systems, and service providers.

JOB SUMMARY:

As Lead Salesforce Administrator, you'll play a vital role at RapidScale. We seek a proactive individual who can help us continually improve and enhance our Salesforce platform, gather requirements and feedback, design scalable best practice solutions, and manage the product roadmap. Our Salesforce user experience is of great importance to us; therefore, the Senior Systems Engineer - Salesforce should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform who can understand our current setup and business objectives to identify improvement areas quickly. The Senior Systems Engineer - Salesforce should be comfortable with change management and governance and communicate, prioritize, and manage all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.

RESPONSIBILITIES

• This is a varied business-facing role with the following responsibilities:

• All aspects of user and license management, including roles, profiles, permissions, public groups, OWD, sharing rules

• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

• Understanding of basic triggers/Apex code knowledge

• Sandbox environment management

• DevOps/release management experience

• Identify and gather requirements, translating them into best practice, scalable solutions focusing on exceptional user experience.

• Identify unused or underutilized platform features.

• Collaborate on a platform roadmap and define priorities, liaising with stakeholders.

• Own the communication of any platform changes to end users and stakeholders.

• Data management to improve Salesforce data quality, implementing rules and automation as needed.

• Proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer

• User support tickets

• Monitor and improve user adoption.

• New user and ongoing user training

• Technical documentation

• Ensure success and acceptance criteria are defined for each story,

• Describe and illustrate designs with appropriate justifications

• Ensure documentation of the steps for testing,

• Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements.

• Management of integrated applications and third-party suppliers, including DocuSign, Zuora, TalkDesk, Pardot, D&B Hoovers, LinkedIn Sales Navigator

QUALIFICATIONS AND BACKGROUND

REQUIRED:

• Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field

• Strong Salesforce product knowledge and at least 5+ years' of Salesforce Administration hands-on experience with Sales Cloud and Service Cloud

• Certified Salesforce Administrator

• Additional Salesforce certifications e.g., Advanced Administrator, Platform App Builder

DESIRABLE:

• Bachelor's/Postgraduate degree or professional qualification

KNOWLEDGE, SKILLS, AND ABILITIES

REQUIRED:

• A proactive attitude to platform enhancements

• Designing scalable, best-practice solutions

• Excellent relationship-building skills

• Ability to liaise with stakeholders at all levels

• Translating requirements into technical solutions

• Experience in change management and governance

• Training end users and key stakeholders

• Technical documentation

• Available and responsive to questions

• Experience implementing Salesforce configuration changes

• DevOps/release management experience

• Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence

• A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy

• Understanding of basic triggers/Apex code knowledge

DESIRABLE:

• Demonstrates continued personal/professional development

• Active in the Salesforce community

USD 105,700.00 - 176,100.00 per year

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.