Position Summary: The Sanctuary Store Associate is an integral part of our visitor’s experience, providing product knowledge and ideas while providing excellent customer service. The perfect person for this role is bright, energetic and great with customers. This person understands the link between our culture, brand promise, and mission as it relates to the products we promote and sell at the sanctuary store and the support it brings to the overall mission of Best Friends.

Essential Duties/Responsibilities:

• Treat people around you with Kindness and Compassion, build trust by demonstrating authenticity and following through on your commitments, prioritize your well-being like you do our mission, and work to build strong relationships with your colleagues by participating in communication loops to share and receive honest feedback. You are responsible and accountable for the culture you add to your team dynamic. Process merchandise purchases, exchanges, and returns and is efficient with point of sale operations.
• Engage with customers:
• Answer customer questions, promote Best Friends mission, assist with customer needs, and collect information to build customer database.
• Share product knowledge and answer questions to help facilitate purchases.
• Count cash drawer at the beginning or end of the day to ensure accuracy and adequate change and prepare end-of-day cash deposit
• Receive and process mail & phone orders
• Answer sanctuary store phone & emails
• Maintain store appearance by keeping it stocked, cleaned, and organized.
• Assist Store Team Lead with merchandise displays, and implementation of strategies to increase sales
• Assist with inventorying, bar-coding, and pricing merchandise
• Ensure packaging materials, register, and credit card machine supplies are available
• Other duties as assigned

• Excellent customer service skills & experience interacting with the general public.
• Knowledge of basic math skills and selling techniques.
• Knowledge of point of sale systems preferred.
• Neat appearance, adhering to dress code policy.
• Excellent verbal and written communications skills.
• Dependable and flexible regarding job schedule, may be required to work nights, weekends and off site when applicable.
• Must be able to work independently and with minimal supervision.
• Must be able to handle competing tasks and demands.
• Must be able to professionally advocate Best Friends position on issues.
• Possess working knowledge of the Internet and Microsoft Office software programs (Word, Outlook, Google, and Excel).
• The ideal person for this job would be a team player, personable, professional, upbeat, and energetic, takes initiative & uses tact and diplomacy with customers and fellow staff members.

• Able to lift 50 pounds repeatedly.
• Able to stand for extended periods of time.