We are looking for a Sales Support Specialist who will collaborate directly with the customer service team and assist with managing the service-related needs for a major retailer with a physical and online presence.

This position reports directly to the Manager of Customer Service and works closely with the customer service team, sales, finance, supply chain, marketing, consumer relations, and shipping. The role is based at ZWILLING J.A. Henckels, a premier cookware company, based in Pleasantville, New York with global brands including: Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—to give its customers access to the most exceptional kitchen products.

Primary Responsibilities:

• High level of initiative taking proactive action to:
• Answer customer and sales team inquiries in a timely and professional manner
• Assist sales in relations and support to customers
• Understand product assortment, technical qualities of product, and pricing
• Provide world-class customer service utilizing a highly professional and courteous manner
• Implement new systems and practices to achieve world-class service
• Proactively renew, develop, and maintain vendor relationships through direct interaction with buying team
• Develop strong relationships with sales team
• Foster and maintain strong relationships with internal partners
• Work closely with internal departments: systems, warehouse, compliance, supply chain, and receivables to fulfill customer requirements

• Provide administrative support to existing sales accounts
• Ability to review product assortments by customer and make recommendations for improvement.
• Research nuances of each individual account identifying driving sales factors
• Assist the sales team with developing sales and pricing plans, communicating with customers to determine their needs, and conducting research to identify new sales leads.
• Develop customer-oriented initiatives to optimize sales department performance.

Skills and Abilities:

• Prior experience with SAP is a must, preferably SAP SD (sales distribution)
• Strong intermediate experience with Excel (V-Lookup, X-Lookup, Pivot tables, charts) a must
• Solid project management skills
• Qualities: pro-active problem solver, excellent follow-up skills, analytical, organized, able to work independently under deadlines, and be a team player.
• Excellent interpersonal skills and ability to interact with customers, associates, and management in a professional and efficient manner
• Project manage new system launches and assist with their development
• Associate’s or Bachelor’s degree preferred – comparable work experience may be substituted
• Proficiency in Microsoft Office a must

About Us:

For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. The next addition will be kitchen electrics. Tradition, quality, innovation, and craftsmanship are its ingredients for success.

Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries. Always looking forward, ZWILLING acquired global heritage brands —Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—to give its customers access to the most exceptional kitchen products.

Wage range $50,000-$60,000