PRIMARY ACCOUNTABILITY: The SBHC Program Coordinator is responsible for assisting the SBHC Practice Manager with the administrative functions of the SBHC program and service line by delivering excellent customer service and providing support to SBHC staff and providers to ensure the highest degree of efficiency in patient care and patient flow at BRH SBHC clinic locations.

DESCRIPTION OF PRIMARY RESPONSIBILITIES:

1. Coordinates support staff functions at assigned SBHC clinic location(s) under the direction of the SBHC Practice Manager or Director of Operations.

• Provides coordination of BRH SBHC practice location(s) by establishing provider schedules, task assignments and allocation of human resources, space and equipment to ensure effective patient care
• Coordinates various personnel functions in conjunction with the Practice Manager and/or Director of Operations, including, but not limited to, staff vacation schedules, and coordinating the training of new support staff at practice locations.
• Assures quality customer service standards are upheld in the practice for all clinical services. Addresses patient problems and complaints to assure effective resolution and involves SBHC Medical Director, SBHC Practice Manager and/or Director of Operations in complaint resolution, as needed.
• Works with the BRH SBHC Medical Director for the clinic site and medical provider team(s) to resolve patient flow problems as they occur.
• Oversees ordering of all supplies along with assuring the proper preventive maintenance of clinic equipment.

2. Responsible for providing administrative support for SBHC clinic tasks and provider team.

• Manages SBHC patient calls for appointments, checks in and checks-out patients and is accountable for front desk activities.
• Assists with patient call backs and other patient care related paperwork as directed by SBHC providers or nursing staff. Completes appropriate and timely documentation in the electronic medical record and any other applicable forms/tracking logs, etc.
• Maintains SBHC administrative documents such as but not limited to Provider schedules, contact lists, provider biographies, credentialing spreadsheets, orientation checklists, and others.
• Assists with the new employee on-boarding process as delegated by the SBHC Practice Manger and/or Director of Operations.
• Enhances SBHC clinic operations by assisting other staff/departments when time and workload permits, at the direction of the Practice Manager.

3. Responsible for supporting organizational mission and goal achievement, organization quality goals, and providing safe, patient-centered care.

• Knowledgeable of and complies with organization policies, procedures, standards of care and related laws and regulations including HIPAA, OSHA, infection control, and patient-centered aspects of all care.
• Attends and participates in SBHC clinic meetings and trainings
• Organizes and assists with SBHC health fairs and Outreach programs, as requested
• Engages with and participates in the SBHC program continuous quality improvement activities.
• Communicates with schools and other stakeholders on a regular basis to ensure goals and outcomes for funders, schools, and the SBHC are being tracked and are on pace with requirements.
• Attends and participates in all SBHC meetings with funders and the school system(s), as required and requested.

Description of Primary Attributes:

• Must be able to read and generate written medical communication and documentation.
• Ability to communicate effectively with staff, patients, providers, peers, supervisor or other collaborative community agencies.
• Skills in planning, organizing, delegating, and to make recommendations for improved operational systems.
• Must be capable of providing day to day assistance to staff employees, using good management, judgment, and communication skills, with the ability to react calmly and effectively in emergency situations.
• Must be able to prioritize workload and demonstrate basic decision making and problem- solving skills.
• Ability to communicate any real or potential clinic problems to appropriate practice management and risk management staff.
• Maintains a professional appearance and exhibits professionalism in all interactions.
• Builds a positive work environment by working cooperatively within clinic departments and with other organizational clinics/departments through teamwork, interpersonal skills, and personal improvement/initiative.
• Strong interest in working with an interdisciplinary healthcare team and culturally diverse patient population

Professional and Technical Knowledge:

• High school diploma or equivalent required.
• Bachelor’s Degree in Business or Health Care Administration or related field, preferred
• If Clinical Support Staff, has Certification/Licensure, Specific Requirements include:

• LPN or RN (preferred): Licensed Practical Nurse or Registered Nurse currently licensed to practice in state of North Carolina
• MA: Medical Assistant Certification or Registered Medical Assistant. May also have CNA certification with at least one-year clinical experience working as a medical assistant.
• Current American Heart Association BLS certification required

Technical Skills:

• Knowledge of medical terminology
• Two years’ experience working in an outpatient medical practice setting preferred.
• Bilingual preferred, but not required. If bilingual, provides language support services, as requested, based on patient and clinic needs.
• Excellent working knowledge of computer systems, with Electronic Medical Record experience required.

Physical Demands:

• Moves in and out of exam rooms, front office, hallways, and waiting room. Spends a good portion of the day on feet
• Some bending and stooping required. Requires lifting up to 50 pounds. Over 50 pounds requires assistance.
• Requires manual dexterity to maneuver for operating office equipment
• Visual activity required to respond and react to client observations and to physical changes while assisting with clinic tasks.
• Eye and hand coordination and finger dexterity needed to perform clinical procedures, entering data, and reviewing software.