Scheduler is under the direction of the Central Scheduling Manager, coordinates and facilitates referrals from physician offices. Schedules patients for inpatient and outpatient procedures in Radiology, Interventional Radiology, Cardiology, Imaging Center, Diabetes Education, Sleep Center and Surgery. Maintains communication with physicians and their office staff to promote positive patient outcomes and a successful rapport with those offices. Communicates effectively with the patient, physician offices and various hospital departments to coordinate care and ensure patients are scheduled appropriately and efficiently. Coordinates with financial counselors to ensure all information is acquired to obtain authorizations.

Responsibilities:

• Coordinates and facilitates incoming faxed orders and Ambulatory (AMB) orders for Radiology, Interventional Radiology, Cardiology, Imaging Center, Diabetes Education, Sleep Center and Surgery.
• Answer scheduling phone lines in a prompt courteous manner.
• Provides appropriate procedure preparation of all medical procedures scheduled either to the physician office staff or to the patient.
• Request clinical notes at time of scheduling for accounts needing pre-certification and for patients needing cardiac clearance.
• Maintains a positive rapport and facilitates open communication with physicians' offices.
• Demonstrates the ability to multitask and prioritize appropriately, promoting positive patient outcomes.
• Utilizes good communication skills to give clear and concise information the phone to the patient and physicians' offices.
• Obtain accurate patient demographic and billing information and enter into Meditech at the time of scheduling.
• Document all interaction with patients and/or physician's office staff to keep other CWS staff & DRH staff informed.
• Assures all orders are valid and includes all required information.
• Responsible for distributing orders via fax for all scheduled appointments to the correct department or financial counselor.
• Keeps financial counselor and pre-cert staff informed of situations needing immediate attention.
• Provide paperwork to financial counselor for same day & next day add ons.
• Provide order and clinical to the pre-cert staff to obtain urgent/STAT add ons.
• Renames fax files for Central Scheduling and Imaging Center correctly and in a prompt manner.
• Maintain an organized pending file and follow up with the pending appointments according to departmental policy.
• Notes pending patient accounts in scheduler when attempted contacts are made.
• Return notice to physician office after attempts to contact patient are unsuccessful.
• Pre-screen patients for procedure safety and correct procedure protocols
• Check scheduling line voicemails and return calls in a timely manner
• Review patient reminder call report and confirm cancel and reschedule requests.
• Apply DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Performs other related duties as assigned.

Shift: 1

Hours: Monday-Friday, 8a-5p, 80 hr pp

Type: Full Time

Category: Non-Clinical

Minimum Qualifications: Excellent customer service skills. Excellent verbal, listening and written communication skills. Ability to operate computer, fax and multi-line phone system. Must be organized and have the ability to multi-task. Knowledge of Medical terminology is preferred.

Education and/or Experience: Graduation from high school or equivalent is required. Experience in customer service is required. Previous experience scheduling in a medical setting is preferred.

Certifications, Licenses, Registrations: None required

• Non Safety-Sensitive Position

**This position requires respirator and fit testing. Required testing will be performed on all team members at risk for exposure to airborne infectious diseases, droplet producing procedures, or any caustic chemicals.