SCHEDULER for In-Home Care

Always Best Care of Western CT is looking to hire an In-Home Care scheduler who can carry out various functions, making sure the home health aides are properly assigned to a client with the appropriate skill set, personality and quality of care our clients deserve. This is a fast-paced environment and changes in schedules happen quickly and at a last minute's notice. Teamwork skills are essential.

Communication is key with office staff to find the best qualified home health aide for each client while handling multiple situations simultaneously in a calm and professional manner.

Essential Duties & Responsibilities:

• Create and maintain schedules for home healthcare aides.
• Arrange and organize schedules for clients that are in line with healthcare plans and availability of home healthcare aides.
• Responsible for properly entering client and home health aide information into a database and updating it on a regular basis.
• Reach out to clients and home health aides with regards to changes in schedules that may come up on a daily basis.
• Build a professional relationship with clients and home health aides to ensure excellent service delivery.
• Ensure scheduling system is properly maintained along with the accuracy of scheduling.
• Show respect to clients and home health aides by maintaining confidentiality.
• Keep all Management updated with regards to conflict in schedules
• Mandatory sharing for on call phones after hours including weekends
• Must have the ability to fill in and care for a client at the last minute when a home health aide calls out.
• Will take all directions from Senior Scheduler for guidance and other duties as requested.
• Will be groomed for advancement and opportunity for growth within the company as we offer training for recruiting and other duties as required.

Requirement:

• Must possess excellent communication skills on all fronts.
• Must have good interpersonal skills, must be a people-person and easy to approach.
• Must be able to multi-task and display an incredible level of flexibility.
• Must have the ability to prioritize in the face of multiple tasks and or duties.
• Should have a good knowledge and understanding of customer care ethics.
• Must have the ability to solve Client/Home Health Aide issues
• Must be detail oriented to avoid conflicting schedules.
• Must attend team/staff meetings as required.
• Experience in all levels of personal care.
• C.N.A. certification is preferred.
• Must have driver’s license and a car for some travel time.
• 2 years of scheduling and office experience required.

Compensation commensurate with experience.