Scheduler- Lead (Mays Cancer Center Clinical) Job at UT Health Science Center at San Antonio
UT Health Science Center at San Antonio San Antonio, TX 78229
Job Summary:
Under minimal supervision, leads and coordinates Scheduling staff to ensure all elements of scheduling/registration has been completed prior to the date of the appointment. Responsible for being knowledgeable of multiple providers and special requests as a lead for one or more clinics. May be responsible for position orientation and training new staff while also having responsibility for front desk support.
Job Duties:
- Leads and coordinates access center staff; works, monitors and reports on all work queues in Epic for clinical enterprise.
- Calls and schedules referred, bumped and pending patients into necessary clinics/specialties.
- Verifies all elements of registration and insurance information for established patients at each point of patient contact, updating when necessary; reviews patient’s insurance coverage and requested services, notifies patient of required service authorization or referral, and explains the patient role in the referral process.
- Schedules appointments in computer system following procedures; completes all necessary fields including but not limited to: appointment notes (complete reason for visit), referral source, Primary Care provider, preferred language; assigns correct coverage and guarantor.
- Reviews copay amount (specific for scheduled service) and any outstanding balance with patient.
- Answers questions from access center staff.
- Performs all other duties as assigned.
Education:
High school diploma or GED is required.
Experience:
Five (5) years of related experience is required. Clinical experience is preferred.
Additional Licenses and Certifications:
None.
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