About Our Company

At Altais, we're looking for bold and curious innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, patients, and the clinical community. Doctors today are faced with the reality of spending more time on administrative tasks than caring for patients. Physician burnout and fatigue are an epidemic, and the healthcare experience and quality suffer as a result. At Altais, we’re building breakthrough clinical support tools, technology, and services to let doctors do what they do best: care for people. We invite you to join our growing passionate team as we change the game for the future of healthcare and enable the experience that people need and deserve.

About Your Team

Are you looking to work with a high performing, fast growing and dynamic Care Management team? Altais and our subsidiaries, form one of the most recognized medical groups in California. We are 3,000+ physicians, working in over 41 cities in California, caring for more than 350,000 patients. If working in a mission driven organization supporting highly competent, hard-working, thoughtful clinicians who value good ideas and are passionate about reshaping healthcare excites you, then we are thrilled to welcome you to your new career.

This position is located in the Central Valley / Modesto area with remote work (within the state of California).

About Your Work

Under general supervision, the Appointment Scheduler role is primarily responsible for scheduling and confirming appointments. This role works closely with the administrative, clinical and management teams to support patient care efforts.

This role provides support to clinical functions as the administrative support and the position includes, and not limited to: scheduling appointments, receiving/relaying messages, documenting telephone encounters, processing referrals, in-baskets, scanning, filing, authorizations, and billing.

You Will Focus On:

• Registers patients for their appointment; provides the necessary paperwork, confirms and/or updates insurance coverage and patient demographic information
• Collects patient balances and co-pays, appropriately tracks and records all payments collected and assists patients with their benefits questions
• Supports incoming calls and other correspondences, including scheduling and confirming appointments, triaging calls for clinical team

The Skills And Experience You Bring:

• Strong interpersonal and customer service skills
• Experience with an electronic medical record, MS word, Excel, Outlook and the ability to learn new applications
• Ability to communicate (both internally and externally) clearly and consistently with established procedures and guidelines
• Ability to work with minimal supervision
• Ability to use good judgment and work independently
• Proven ability to deal with a wide variety of individuals
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Education: High School graduate or equivalent.
• Experience: Demonstrated experience in health care in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services (1 – 2 years).
• Preferred Experience: Prior experience with appointment, or ancillary service. and prior experience with EPIC.

You Share Our Mission & Values:

• You are passionate about improving the healthcare experience and want to be part of the Altais mission.
• You are bold and curious- willing to take risks, try new things and be creative.
• You take pride in your work and are accountable for the quality of everything you do, holding yourself and others to a high standard.
• You are compassionate and are known as someone who demonstrates emotional intelligence, considers others when making decisions and always tries to do the right thing.
• You co-create, knowing that we can be better as a team than individuals. You work well with others, collaborating and valuing diversity of thought and perspective.
• You build trust with your colleagues and customers by demonstrating that you are someone who values honesty and transparency.

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Vision insurance
• Work from home

Healthcare setting:

• Outpatient
• Telehealth

Medical specialties:

• Primary Care

Schedule:

• Day shift
• Monday to Friday

Experience:

• Epic: 1 year (Required)
• Medical scheduling: 1 year (Required)

Work Location: Remote

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