Scheduling Coordinator Job at The Eco Plumbers
WE INVEST IN YOU – At Eco Plumbers, Electricians, and HVC Technicians, we hire winning attitudes and train for success!
Voted a top workplace in Columbus for three consecutive years, Eco is THE place to work. We are a full-service residential home service company headquartered in Hilliard, Ohio. We are BBB accredited with an A+ rating since 2007. Our team provides homeowners in central Ohio with 5-star residential services and eco-friendly products, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, The Eco Team has achieved significant growth for over a decade and continues to be engaged in exciting plans for the future. Our culture is built on working hard as a team, celebrating our wins and giving back to the community.
PAY AND BENEFITS:
Hourly Base Pay: $16.50 - $18.00
Plus Monthly Bonus: $200 - $500 Average
- Paid Holidays with no on-call; Paid Vacation; Paid Birthday off
- Medical, Dental, and Vision benefits packages
- 401k with company match at 4%
- Paid training, ongoing instruction and coaching
- Employee appreciation activities and events
- Extra incentive programs and bonuses
- Uniforms for all seasons are provided at no cost
- Stocked break room with snacks and coffee for team members' enjoyment
PTO and Insurance benefits start after only 90 days.
THE OPPORTUNITY:
Join our team of Dispatchers! Start your career path with Eco where you will be empowered to directly impact the Company’s success from day one and every day thereafter. As a Dispatcher, you will communicate with every department, constantly flowing information as quickly and accurately as possible to support our technicians and set them up for success.
Our goal as a department is to roll with the punches to win every day!
THE RESPONSIBILITIES:
- Accurately select jobs for our technicians based on their abilities, strengths, current location and metrics
- Communicate with our clients on the technician arrivals and or status of appointment.
- Strategize and prioritize with all adjacent departments to ensure efficient and thoughtful service is provided.
- Create plans of actions, execute processes and communicate minute by minute
- Maximize revenue by selecting the best technicians for specific jobs
- Communicate with customer service, logistics and service managers to execute goals
- Produce results that hit sales, revenue and sold hour goals
- Provide excellent customer service to our client and exceptional support to our field staff
- Organize and forecast jobs to be able to plan for optimal outcomes
We are a company with a strong growth plan and you'll have the opportunity to go as far as your winning attitude and hard work can take you.
THE QUALIFICATIONS:
- A strong ability to prioritize
- Adaptability, equanimity (pressure performer) and critical thinking skills
- Extreme attention to detail and accuracy
- A self-motivated individual who enjoys winning as a team
- Willingness to learn entry-level plumbing terminology to better make decisions
- Enjoys a busy environment
- Excellent communication skills
At Eco Plumbers, Electricians, and HVAC Technicians, you'll be working with a great team that takes pride in "Saving the day, protecting the future" for its clients. We respect the talents each individual brings the Company to help us reach our common goals, and we have fun getting there!
Job Type: Full-time
Pay: $16.50 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: One location
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