Job Title: Scheduling Dispatcher
Department: Setup
Reports to: Warehouse Director
Date: 10/26/2022

BASIC FUNCTION
Primary Responsibility: The Scheduling Dispatcher is the key focus point for the first initial contact with the customer for customer service. This position is responsible for the coordination of setting up equipment deliveries for Milner customers. The person in this role must be able to multitask different scenarios depending on customer needs and requirements. The person must be able to communicate in a professional manner with customers and employees.
Key Responsibilities:

• Contact customers via outbound calls and e-mails to establish a completion date for the warehouse and delivery date for the customer/consumer.
• Answer phone calls and e-mails, corresponding with clients and reminding them of upcoming appointments
• Coordinate with sales, customer and drivers to establish truck routes to ensure timely and efficient delivery schedules
• Must compile and communicate daily schedule to team
• Will provide support setup and warehouse teams during down time
• Resolve scheduling conflicts as they occur
• Must be able to work in a team atmosphere

Qualifications:

• Must have 2 years of customer service experience.
• Must be able to manage multiple number of schedules during different stages of the process.
• Exceptional problem solving, critical thinking, written and verbal communication skills.
• Well organized, time management, prioritize workloads dealing with conflicting demands and tight deadlines.
• Needs to be energetic and adaptable, willing to learn and take on other duties if needed.
• Excellent computer skills, including spreadsheet and word processing programs and e-mail.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• Maintain productivity requirements as set by management.
• Ability to use Microsoft Suite, logistics software and web ticketing systems.

WORK* ENVIRONMENT*

• Work in areas which require attention to detail in a varied environment.
• General office environment. May spend long hours sitting or standing.
• Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds

SPECIAL REQUIREMENTS

• Employee must complete required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.

BUDGET RESPONSIBILITY
Secure and maintain work environment; PC

Job Type: Full-time

Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.