Apply today!!!! Full-Time Scheduling Supervisor

Our Company: Revco Solutions Inc provides best-in-class Revenue Cycle management to Hospital and Physician Service clients.

A Day in the Life: Supervise the day-to-day operations and workflow of the scheduling department. This includes the responsibility for successfully fielding and resolving a large volume of phone calls, both inbound and outbound phone calls. Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts. Ensure accurate, timely and proactive scheduling, preregistration, verification of insurance eligibility and as well as excellent customer service.

• Supervise a team of Schedulers to ensure all administrative and technical functions of the scheduling process are being handled efficiently and effectively
• Serve as the knowledge expert and information resource for team members
• Assisting patients with identifying a provider and scheduling appointments appropriate to the care needed
• Addressing patient escalations and effectively seeing them through to resolution
• Monitor and report on service performance, including volumes, wait times, abandonment rates, and other core productivity and performance measures in real-time and retrospective
• Reach service goals through targeted approach; address performance weaknesses; record data, evaluate performance, and assess opportunities for improvement
• Maintain strong communication and working relationships with patients, clients, clinical teams, and employees
• Monitor and report key metrics
• Audit performance and provide education to frontline team members to maintain or exceed accuracy standards
• Work collaboratively with clients and their affiliates on issues related to appointment scheduling
• Represent the department in meetings for root cause analysis related to scheduling issues
• Work with managers to provide coaching and ensure team members are equipped with the tools and training needed to meet accuracy standards, productivity, and customer service goals
• Trains and/or oversees the training of employees on job related tasks
• Relaying patient communications to client(s)
• Maintain thorough understanding and knowledge of our healthcare services and programs to answer questions appropriately
• Knowledge of personal computer and software usage specific to job. (Microsoft Word, Excel, Access)
• Effective critical thinking and communication skills required

What We Offer:

• Insurance/401k
• PTO/Paid holidays
• Referral bonuses

What We're Looking For:

• Supervisory skills including communication, organizational skills, time management, motivation and problem solving.
• Ability to work in a production driven call-center environment
• Must demonstrate problem-solving abilities and high attention to detail
• Computer savvy with experience navigating between multiple systems simultaneously
• Must have MS Office Experience and excellent typing skills
• Extensive multitasking ability
• Ability to communicate effectively and clearly both verbally and in writing

Requirements:

• High School Diploma or GED required
• Minimum two years customer service experience required, including 6 months of healthcare registration, insurance billing or collection experience
• Minimum two years’ hospital or medical office registration or pre-authorization experience preferred
• Ability to multi-task, set priorities, and manage time effectively

Job Type: Full-time

Pay: $17.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• How many years of hospital, medical office registration or pre-authorization experience?

Experience:

• collection: 2 years (Required)
• healthcare registration/scheduling/insurance billing: 2 years (Required)

License/Certification:

• Must live in FL, IA, MI, NC, NE, OH, PA, TX (Required)

Work Location: Remote

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