Be a part of something special!

At Smiles in Motion, we provide exceptional specialized pediatric dental care and experiences that bring healthy, confident smiles to the faces of our patients and communities. This requires a team of highly skilled and creative people who are committed to teamwork, compassion, integrity, knowledge, gratitude, and fun! We value the unique skills, experiences, and perspectives every team member brings to the organization, and we are focused on ensuring our team members thrive both professionally and personally.

We currently have a career opportunity for a caring, purpose-driven Scheduling Support Specialist who will take great pride in creating truly extraordinary patient experiences while supporting the highest quality dental care.

The Scheduling Support Specialist will manage all aspects of the patient schedule including answering the phones, scheduling appointments, and managing and/or delegating all communication with patients, parents, and referring dental offices to assure an efficient and manageable schedule based on office policies and procedures.

Primary Responsibilities

• Answering Telephones in a timely and pleasant manner
• Appropriately handle reason for phone call or forward to necessary team member
• Accurate and consistent documentation of all phone calls and messages
• Effectively navigate through multi location schedules and interpret the master calendar of doctor days to schedule patients

Set-up New Patient Visits

• Enter all patient information correctly into a Patient Account including referral sources
• Schedule NP visits in appropriate time slots and mail our NP packet contents

Monitoring the Schedule

• Schedule patients in accordance with office policies, protocols and time blocks
• Verify eligibility and coverage for all MA insurances and for private insurances if private patients are placed in the schedule on short notice
• Make confirmation phone calls 48-hours and 24-hours prior to the appointment
• Follow all scheduling guidelines
• Managing the Schedule duties as delegated by the Scheduling Support Supervisor

Manage Patient Records

• Communicate with other dental offices and specialists regarding referrals, existing radiographs, claim history and potential heart conditions of mutual patients
• Scan letters, referrals, and records from other offices into patient’s account and document appropriately

Position Details:

• Monday - Friday
• 4 Days/Week, Rotating Day Off
• 7:30AM - 4:00PM
• Full Time, 32-36 Hours/Week
• Pay Range: $17 - $20
• Primary Location: Chippewa Falls
  • Occasional travel to Eau Claire
• Benefits: Medical, Dental, Vision, Short Term Disability and Life insurance. 401K with company contributions. Paid time off and paid holidays. Discounted and Free pediatric dental and orthodontic treatments.