Job Summary:

A primary customer service contact for the admissions office, delivering an array of receptionist duties such as greeting visitors, answering the telephone, and scheduling appointments.

Essential Functions:

• Perform receptionist duties such as receiving visitors, answering the telephone, scheduling appointments, and taking messages.
• Manage on line campus visit registration system.
• Receive, open, route mail and may compose responses to standard inquires.
• Maintain filing and/or database and record keeping systems on paper and/or computer.
• Prepare reports which may require compiling and computing statistical data.
• Disseminate information which may require explanation and interpretation of the university/departments/divisions policies and procedures including limited student advising.
• Act as a liaison between department supervisor and department staff and/or campus community.
• May assist with departmental admissions process.
• Maintain records by performing duties such as monitoring, tracking expenditures, and preparing statements for distribution regarding the status of records, lists, or accounts.
• Answer or refer inquiries from students, faculty, staff, and the general public regarding established policies and procedures; answer routine inquiries; and schedule appointments and meetings, facilities, and events.
• Establish and maintain filing and recordkeeping systems.
• Inventory and order materials, publications, supplies and/or merchandise.
• Other related duties as assigned.

Non-Essential Functions:

• Ability to maintain positive interpersonal relationships with diverse populations.
• Take, transcribe, and distribute departmental meeting minutes.
• Ability to work both independently and collaboratively.
• Ability to prioritize multiple demands in a fast-paced work environment while delivering exemplary customer service.
• Ability to communicate clearly and tactfully.
• Assist in the supervision of student workers.

Required Qualifications:

• High school graduate.
• Minimum of two years of relevant work experience.
• Experience with various computer software applications such as Microsoft Office and/or equivalent.
• Ability to operate office equipment.
• Data entry experience.
• Typing and spelling competency.
• Possess strong verbal and written communication skills.
• Ability to provide quality customer service.
• Ability to work under pressure and meet deadlines.
• Ability to maintain satisfactory work performance and attendance records.
• Ability to successfully maintain positive intercultural and interpersonal relationships.

Supervision Received:

Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.

Supervision Exercised:

May be responsible for the coordination of work assignments for student employees.

Physical Demands:

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Salary: C-2 Level. Minimum starting salary of $17.31 per hour

Campus: Allendale

Job Type: Full Time, 8 am – 5 pm

Application Deadline: January 15, 2023

How to Apply: Apply online at jobs.gvsu.edu and select “Apply now”. Please include a cover letter and resume. The online application will allow you to attach these documents electronically. On the application, you will be required to provide names, phone numbers, and e-mail addresses for three professional references. If you need assistance, call Human Resources at 616-331-2215.