Join our team of dedicated professionals – lauded by military.com as a top employer in the Security industry. As an Eagle Eye agent, you will be part of an organization responsible for protecting the residence and associated properties of our valued clients. As an Operations Center Specialist you will be responsible for managing incoming support requests, delegating to the appropriate manager, and monitoring existing security projects from the operations center. We are looking for agents who are dedicated to do their best in any task with moral fortitude and character and always displaying a high level of customer service. Operations center members should expect to encounter on a daily basis incidental contact and interaction with clients, potential clients, vendors, and members of management. This is an on-site position in Frisco, TX or Little Falls, NY.

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DUTIES:*
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

The Operations Center Specialist will be required to perform a full range of operations center skills and services, including but not limited to:

• Receive incoming support requests and direct to the appropriate manager;

• Receive/Direct deliveries;

• Adhere to Eagle Eye and Client directed SOP's;

• Project a highly professional manner at all times;

• Answer the phone professionally, responding to general questions, inquiries and transferring calls as needed;

• Respond to enquiries from internal and external persons regarding such information as Eagle Eye services and capabilities;

• Frequent sitting, standing, or walking for long periods of time maybe required;

• Must be able to multitask and be a self-motivator;

• Must be able to utilize today's technology to provide daily reporting (Laptop/Monitor CCTV, cell phones, wireless);

• Maintain a high level of personal appearance

To meet those tasks, we are looking for the following traits:

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Ability to adapt quickly to changing priorities;

• Proven problem-solving skills;

• Superior time management;

• Sound judgment under pressure and resolute in action;

• Exceptional written and oral communication skills;

• High Emotional IQ;

• A proactive, high degree of professionalism, responsibility, and maturity;

• Low-key, reliable, good moral character;

• Maintain a clean and sharp appearance

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JOB REQUIREMENTS:*

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Strong writing and interpersonal skills;

• Fluently read, speak, and write the English language;

• Must be at least 21 years of age;

• Candidates must pass companies background and reference checks, drug testing, and behavioral selection surveys;

• High School Diploma or equivalent, College Degree preferred.

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PREFERRED EXPERIENCE:*

• Corporate Security operations center;

• Dispatch;

• Military

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COMPENSATION:*

• Benefits available for full-time employees;

• Vacation/paid time off;

• Medical;

• Professional Development

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VETERANS PREFERENCE CREDIT:*

• Veterans with honorable discharge, yes

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PROOF OF LEGAL RESIDENCE:*
Pursuant to the Immigration Reform and Control Act (IRCA) of 1986, all new hire applicants will be required to show proof of legal residence entitling them to work in the United States prior to becoming an employee of the District.

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PHYSICAL REQUIREMENTS:*
In general, the following physical demands are representative of those that must be met by a Security Officer to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow for certain ADA requirements.

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Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers;

• The employee is required to hear conversations in noisy environments;

• Ability to twist, turn, bend, stand, climb stairs and walk as required to perform the duties associated with functioning as a security officer;

• Ability to squat, kneel, and crawl as needed;

• Occasional pushing/pulling/carrying/lifting of objects; may be up to 50 lbs and include climbing stairs;

• Ability to stand, sit, or walk for extended periods of time;

• Ability to use hands to handle, hold or feel objects, tools, or controls, reach with arms, and talk or hear;

• Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus;

• May occasionally be required to work outdoors in inclement weather;

• May be required in some positions to have sufficient dexterity, mobility, physical ability and stamina, to restrain individuals in accordance with established guidelines, and sufficient mobility to respond to clients’ needs;

• May experience frequent to occasional confrontational situations

Job Type: Full-time

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