Description

Metro-North Railroad reserves the right to remove this posting prior to the Application Deadline.

Opening

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service and rewarding opportunities to its employees.

Position Objective

This position supervises all 24x7 operations of Metro-North’s regional Security Command Center (SCC), assists with the operation, administration, and maintenance of all electronic security systems company-wide, develops procedures and training materials, and represents the Security Department during emergencies and incidents. This position will coordinate all SCC communications with MNR Security staff, internal operational departments, other MTA agency command centers, MTAPD and other external security and law enforcement agencies. This position manages the contracted Watch Officers operations at the SCC.

Responsibilities

Daily supervision and operational management of SCC staff and operations.

Duties include ensuring all posts are properly covered for this 24x7 operation, ensuring all SCC Watch Officers are properly trained and equipped, and ensuring all system alarms and events are properly acknowledged or escalated.

Ensure all SCC components are working as intended, and generate system performance and maintenance status reports.

Track operational and maintenance performance and provide update and presentations to management.

Prepare weekly, monthly and annual system “dashboard” reports as directed.

Develop and maintain SCC policies, procedures, business rules, bulletins, notifications and Concept of Operations documents.

Assist in the development and generation of routine and special reports, SCC training manuals and materials, and participate in demonstrations and presentations.

Assist in the management of electronic security incident reporting program.

Evaluate security access level assignments based on access requests, develop and refine event thresholds and incident parameters, add and update database information, develop and refine business rules, monitor and maintain records and generate production and exception reports to identify incident trends and patterns.

Assist with other system administration tasks as required.

Act as primary operational liaison to the contract staffing vendor on all administrative issues (i.e. personnel, scheduling, training, performance, etc.).

Ensure staffing contractor and MNR both operate within the contract specifications. Ensure staffing and operating needs are met, all invoices are correct, track all invoice payments and develop budget forecasts.

Perform regular audits on contractor performance, records and billing.

Support the Assistant Chief Security Officer – Video Management with management, searching, and downloading of MNR video assets available at the SCC. Responsible for fulfilling of SCC video requests, maintenance of all video logs and records, and maintaining accurate inventory and status of all video and technology assets. Review video request inputs, develop and track video retrieval assignments.

Serve as an on-call member of Security Department management team on a rotating off hours/weekend/holiday schedule.

Ensure access to security services and systems for EMTF and others in Situation Room(s) and Control Centers during emergency events, etc.

Ensure the White Plains Emergency Situation Room is opened and properly equipped when required, and represent MNR Security Department in person during drills, exercises, emergencies or incidents.

Represent MNR Security at meetings with internal departments, MTA and other agencies, law enforcement agencies and outside groups.

Required Qualifications

Familiarity with electronic access control, intrusion detection and video security systems. Broad background in technology used in security and/or communication systems.

Strong leadership and decision-making ability.

Excellent verbal, written communication and interpersonal skills.

Ability to interact productively with internal/external customers.

Ability to handle multiple assignments with fluctuating priorities.

Ability to maintain confidentiality of sensitive information.

Expert knowledge of MS Office (Word, Excel, Access) and/or comparable software applications for report preparation.

Must be available 24/7 as required, including rotating shifts and weekend and holiday coverage.

Knowledge of standard security policies and procedures.

Geographical familiarity with New York metropolitan region.

Must have a valid driver’s license.

Preferred Qualifications

Familiarity with Metro-North Railroad operations, policies and procedures.

Familiarity with National Incident management System (NIMS).

Familiarity with emergency (Police/Fire/EMS/911) or central station dispatching.

Familiarity with: LENEL OnGuard, Genetec or similar video management systems

Prior experience managing 24x7 security command center, fusion center, etc.

Required Education and Experience

Bachelor’s Degree in Security Management, Criminal Justice, or related field. Demonstrated equivalent experience,

education, and/or technical credentials to include two (4) additional years of experience may be considered in lieu

of degree.

Minimum of five (5) years of progressively more complex management experience in a security operations

environment working for a public and/or governmental organization.

Minimum of three (3) years of experience managing professionals and/or contracted personnel in a multi-site

Operation.

Preferred Education and Experience

Bachelor’s Degree in Security or IT Related Field

Certified Protection Professional (CPP)

NIMS Certifications; IS700 & IS100

Other Information

This is a safety sensitive position and subject to toxicology testing.

As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $105,472.00 or if you hold a position designated as a policy maker.

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Selection Criteria

Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application.

Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in your current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments.

We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at www.mta.info

Based on evaluation of education, skills, experience, and interview.

How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity

ALL APPLICANTS MUST APPLY ONLINE TO BE CONSIDERED. METRO-NORTH NO LONGER ACCEPTS HARD COPIES OF RESUMES.

Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.

If you have previously applied online for other positions, enter your Username and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.

When applying for positions, please ensure that you attach a resume during the application process and that you receive a confirmation e-mail that your application was accepted. If you do not receive an email confirmation, your application may not have been received and will not be able to be considered after the deadline date. If you encounter problems, please call the BSC Customer Management Center at (646) 376-0123 Monday through Friday (except MTA-HQ holidays), 8:30am - 5:00pm.

EMPLOYEES WHO DO NOT APPLY ONLINE VIA THE INTRANET MAY BE DISQUALIFIED FOR FURTHER CONSIDERATION FOR THIS POSITION.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.