*This position is to work in our Springfield, Branson, or Joplin location*

Do you enjoy working in a customer service environment?

Would you love to work with a team that is passionate about helping protect businesses through insurance and risk mitigation?

If so, let’s connect! You might just be Connell Insurance’s next Senior Account Manager- Commercial Lines.

Why work for the Connell Team?

Connell Insurance has been supporting local business in the Southwest Missouri area for over 50 years and has offices in Branson, Springfield, and Joplin. We have nearly 50 employees between our Missouri offices which makes us one of the largest insurance agencies in the area.

Our Benefits

Connell Insurance offers a generous benefits package, including:

• Flexible PTO
• Health, dental, life, vision, and disability insurance
• 401k plan with employer contribution

Due to the nature of our fast-paced work environment, we offer flexible schedules so our team can maintain a healthy work-life balance.

Volunteer Time Off

At Connell Insurance, giving back is a part of who we are. We take pride in the investments we make in our communities, and we offer our team members 24 hours of paid time per year for community volunteer service.

Enrichment Bonus Program

Connell offers an Enrichment Bonus program coupled with our Volunteer Time Off. This program focuses on the work-life balance of team members by providing financial assistance for them to enjoy a vacation or life-experiences. Team members can use the funds to go on a volunteer mission trip, go to the beach or mountains, or even to check off a bucket list item like skydiving!

Wellness Program

Through Connell Insurance’s Wellness Program, team members are offered monthly gym membership reimbursement benefit, up to $30 per month.

Primary Functions

The care and service of clients assigned to them. The SR. Account Manager needs to work efficiently with their Producers while following the new business & renewal business protocols. Train, support & delegate work to the team, while overseeing. Help maintain the relationships with the carriers.

Major Responsibilities

• Obtain / Keep up to date CISR Designation
• Coordinate & hold weekly meetings with Producers and Teams to go over renewal, new business & day to day items of importance
• Provide ongoing training and support to their team
• Market New & Renewal business according to the Protocols in place
• Prioritize workload and assist team in doing so.
• Keep Producers fully informed on all-important activities on their accounts.
• Delegate enough work & renewals to the AMS, so the SR. Account Manager has time to audit the work of the team
• Make sure your teammates are trained property on all work items
• Audit the work (tasks and email inbox/sent items) of your teammates on a monthly basis. (tasks – is AM making tasks or working from their inbox?) (Is AM following up on tasks?) (Is AM documenting/attaching all from inbox and sent items?)
• Provide continual, prompt feedback to our insureds, producers & carrier partners
• To make a point to call (over the phone) 2 insured’s/week to follow up on any changes, touch base, etc. (keep list of who has been called)
• Communicate with Producers and teams in an effective, professional manner.
• Consistently Market accounts in ImageRight & make sure team is doing so– OneNote can still be utilized, but all must now be attached to IR as its being worked.
• Review Producer’s AR report and advise on credits & on amounts outstanding with producer.
• Run/Review Producer’s production report on a quarterly basis.

MINIMUM JOB REQUIREMENTS Education / Licensure / Experience

Must have current Insurance license.

Bachelor Degree preferred and/or 5 years of direct experience as a SR. Account Manager for Commercial Lines.

KNOWLEDGE, SKILLS & ABILITIES
Ability to solve practical problems and deal with a variety of concrete variables, to interpret a variety of instructions furnished in written, oral or schedule form. Skill and ability to type 45-50 wpm, operate a computer, organize and prioritize work. Must be able to meet deadlines and operate office equipment. In addition, they must be proficient in Microsoft Office products. Skill and ability to sell.

CONDITIONS OF EMPLOYMENT
Must pass a pre-employment criminal background check.

Candidate must meet the requirements of the full job description as stated throughout the duration of employment with Connell Insurance, Inc.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Physical Demands of Commercial SR. Account Manager

• Frequent Sitting/Walking
• Frequent Lifting/Carrying up to 50 pounds
• Occasional Pushing/Pulling up to 50 pounds
• Occasional lifting in excess of 50 pounds
• Occasional Reaching Above Shoulder Level
• Adequate Vision and Manual Dexterity
• Work Environment of SR. Account Manager
• Intermittent physical activity including walking, standing, sitting, lifting and working with the public.

EQUAL OPPORTUNITY POLICY

Connell Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.