Job Title: Analytics Technology Specialist-Sr. Analyst

Duration of project: 30 W, 5 D

Location: Addison, TX

Description:

The Commercial Strategy, Insights, and Analytics (CSIA) team serves as internal consultants to key functions across the business, including Hilton’s brands, development, customer, marketing, digital, revenue, and sales organizations with specialized support for the executive leadership team. The team is fully integrated within the business functions to ensure close partnerships and to more effectively measure and drive company performance consisting of domain professionals who serve as strategic advisors to key partners.

What will I be doing?

You will support unifying CSIA platform management including processes, enablement, and measures of success to maximize platform efficiency and scale across knowledge, resources, processes, and capabilities. Led by the Director of Analytics Technology, you will assist in identifying and resolving shared pain points across CSIA managed tools. This includes streamlining and optimizing our operational processes, identifying areas for improvement, and implementing solutions that enhance team efficiency, productivity, and performance. You will also develop and support CSIA’s documentation and enablement processes and standardize support and enablement for analytics and technology teams across supported tools. Additionally, you will support establishing metrics measuring CSIA’s efficiency and scale.

More specifically, you will:

• Directly manage ongoing operational processes, including recurring meetings, project reviews, office hours, and project showcases, and vendor management and business reviews.

• In partnership with Analytics Product, identify and implement a consistent method for intake, prioritization, project planning, communication, audits, and steering across CSIA technology teams

• Support documentation and enablement including documenting roles, processes, functions, and stakeholders, and standardizing support and enablement for analytics and technology teams across CSIA supported tool

• Build and maintain a SharePoint portal documenting the aforementioned ensuring it is organized and easy to navigate; work with team members to identify and document knowledge gaps and create new content as needed; ensure that all content is accurate, up-to-date, and adheres to our organization's guidelines and standards; monitor and analyze usage statistics to identify areas of improvement and make recommendations for changes as needed; train and support users on how to effectively use the SharePoint knowledge base.

• Administer CSIA’s Jira projects and Confluence; manage user permissions and enablement; generate reports in Jira and analyze data to identify trends and areas for improvement; partner with Tech enablement to support CSIA teams in utilizing Jira for demand, prioritization and work management

• Develop and document a tiered communication framework and response plan for technology teams to use to communicate upgrades, outages, and minor platform issues.

• Support establishing metrics measuring CSIA’s efficiency and scale, such as quantifying tool usage and generating automated reporting to leadership; comparing tool usage against goals

• Provide consultation and support to CSIA users/teams on effective project management practices in Jira

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

• A passion for teaching individuals and teams how to increase their productivity and operational excellence through the effective utilization of technological tools and resources

• Exceptional organizational skills

• Strong analytical and problem-solving skills

• Continuous learner, bringing new insights and updated tools/methods for the team to demonstrate

• Collaborative and organized teammates, who build positive relationships and trust

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Bachelor's degree

• One (1) year experience in agile project management

• Three (3) years experience with Atlassian tools (Jira and Confluence). You should be very comfortable with JQL, building boards, and the bulk edit tool. Jira project automation experience is a plus. You should be familiar with Confluence macros.

• One year experience as a Jira project administrator, including configuration/customization of a team project; managing sprints and releases; user management; JQL and reporting; configuring workflows

• SharePoint experience including: Experience designing and developing SharePoint sites, pages, and web parts; Knowledge of SharePoint permissions and security; Ability to troubleshoot and resolve issues related to SharePoint

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Professional experience in a large-scale enterprise environment

• BA/BS Bachelor’s Degree in a technical or STEM field

Job Types: Full-time, Contract

Schedule:

• 8 hour shift

Experience:

• SharePoint: 4 years (Preferred)
• user design: 4 years (Preferred)
• Jira project admin: 4 years (Preferred)
• Jira project: 4 years (Preferred)
• Jira: 4 years (Preferred)

Work Location: One location

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