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American Family Insurance is driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID:

R30632 Senior Commercial General Liability Claims Adjuster (Open to Remote) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$59,600 Annual

Compensation Maximum:$95,400 Annual

Summary:

Job Family Summary

Investigates and maintains property/casualty claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. May work in the field or central location.

Job Summary

The Claim Senior Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. Processes complex or highly complex claims on a routine basis. May specialize in liability, property or catastrophe claims and may be assigned to either a desk or field adjusting team.

Job Description:

Job Level Summary

• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.
• Solves complex problems.
• Works independently, receives minimal guidance.
• May lead projects or project steps within a broader project or may have accountability for an on-going activities or objectives.
• Acts as a resource for colleagues with less experience.
• Level may stabilize for many years or until retirement.

Primary Accountabilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policies types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Makes independent decisions and self-supervises most files and recognizes when assistance is needed.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Serves as a mentor and subject matter expert for less experienced adjusters.

Physical Demands

• This position requires the ability to climb or balance between 1 and 33% of the time (applies to field position only).
• This position requires the ability to work with distance vision (clear vision at 20 feet or more) for extended periods of time (applies to field position only).
• This position requires the ability to stoop, kneel, crouch or crawl between 1 and 33% of the time (applies to field position only).
• This position requires the ability to lift up to 50 pounds between 1 and 33% of the time.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims.
• Demonstrated experience handling simple to moderately complex.
• Extensive knowledge and understanding of policies and endorsements.
• Extensive knowledge of each phase of the claim handling process.

Education & Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims staff adjuster licensing as required.

Travel Requirements

• This position requires travel up to 10% of the time.
• Must be willing to travel for Catastrophe duty if necessary.
• Catastrophe specific roles requires travel up to 75% if the time.

Working Conditions

• This position requires the ability to work in high, precarious places between 1 and 33% of the time.
• This position requires the ability to work with exposure to outside weather conditions between 66 and 100% of the time (applies to field position only).

Additional Job Information:

When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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