Senior Dispatcher Job at Dolphin Transportation Specialists Inc.
Dolphin Transportation Specialists Inc. Hialeah Gardens, FL 33018
SENIOR DISPATCHER
Key Transportation of Miami, FL is hiring Dispatcher. We are looking for a Senior Operations Professional with Ground Transportation background for the afternoon/evening shift; who is capable of working independently to join our team. The dispatcher MUST have strong knowledge of, software, multi-line phones, data entry, excellent customer service via phone/email/etc. Below are listed requirements, responsibilities and qualities sought:
Our ideal candidate will have the following strengths:
- Customer Service experience in the travel/Hospitality Transportation business
- Knowledge of the area (Miami & Broward FL)
- Must have good personal organization skills and be able to multi-task
- Excellent communication, analytical and problem-solving skills
- High energy level and commitment to assigned tasks
- Must be able to take instructions, follow through independently and prioritize duties
REQUIREMENTS:
- Must speak and write fluent English, Spanish is a plus
- Solid computer skills including software, Word, Excel and Outlook and ability to master new
- programs quickly
- Santa Cruz Transportation software experience preferred
- Customer Service oriented with experience handling customer complaints and problems
- Must be open to work a flexible-shifts and any day of the week, as Key is open 24/7, 365 days/ year.
JOB DUTIES:
- Answer incoming calls
- Communicate with drivers and customers by telephone and email
- Update dispatch logs/spreadsheets
- Monitor the vehicle and driver grid
- Schedule and dispatch drivers and vehicles based on workload
- Maintain a close working relationship with the sales and maintenance departments
EOE/DFWP- Compensation competitive and based on experience/qualifications
Job Type: Full-time
DFWP
Pay: $20.00 - $25.00 per hour
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Health insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Hialeah Gardens, FL 33018: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Dispatching: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: One location
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