OUR STORY

Under supervision, the Senior Family Service Worker will develop and maintain relationships with families and ensure that they receive comprehensive services through their participation in the program. Comprehensive services include health and social services, disabilities, early childhood education and care services, and a range of parent development training opportunities at the site. The Senior FSW is also responsible for conducting community outreach efforts to identify and develop relationships with community-based organizations that provide other needed services to families.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Develop and maintain meaningful, productive relationships with families
• Recruit and enroll families into the Head Start/CSP programs
• Secure informed consent for family participation in program evaluation/research activities
• Conduct home visits to assess family resources and needs
• Refer and link children and parents to needed services
• Maintain enrollment throughout the program year through various recruitment strategies
• Work in collaboration with other program staff and specialists to monitor, track, and coordinate services for children and parents
• Assist parents with understanding and implementing the Family Partnership Agreement in order to encourage and promote their overall development, including achievement of self-sufficiency, as well as positive developmental outcomes for their children
• Collaborate with staff to facilitate children’s transitions
• Assist with outreach to families and recruitment of infants and children with disabilities into the program
• Assist in planning parent activities, encourage parent participation in program activities, and obtain feedback from parents regarding the level of satisfaction with the service they receive
• Ensure all activities are compliant with MAAC and all Head Start rules, regulations, and performance standards
• Serve to pilot technology resources for record keeping and reporting
• Collaborate with Mental Health Specialist or refer to specific resource agencies to ensure the health and nutrition needs of infants, children, and families are addressed
• Communicate with education and care staff regarding the infant/child’s progress in the classroom
• In collaboration with the classroom teacher, implement protocols to follow up on absenteeism
• Attend training, conferences and meetings as required.
• Maintain records and document services in a timely manner
• Performs other related duties as assigned

Ability to:

• Establish supportive relationships with children and families from diverse backgrounds
• Work within an interdisciplinary team as a cooperative and supportive team member
• Utilize computers and other technology for record keeping and recording.

Knowledge of:

• Community resources and capacity to develop community cooperation to ensure that families receive comprehensive services
• Current Head Start performance standards
• Computer software including word processing, and databases such as ChildPlus

• AA degree in social work OR related field AND a Family Development Credential (within 18 months of hire)
• Experience working with families in a community-based Head Start or family support/resource program
• Experience working with children and families from culturally and linguistically diverse backgrounds
• Bilingual (English/Spanish) speaking, reading, and writing required
• Demonstrated proficiency using software (Microsoft Office, Internet, database software such as ChildPlus) and other business software; data entry skills
• Maintain valid CA driver’s license, insured personal vehicle, maintain motor vehicle driving record acceptable to MAAC’s insurance carrier
• CPR and Food Handlers Permit required within six (6) months from date of hire

VALUE-BASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and underlying assumptions
Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers
Identifies and takes advantage of opportunities for personal and professional development
Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines
Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems
Follows rules, regulations, and policies; positively contributes to implementing changes
Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.

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