Honor is seeking an experienced Sr. Manager of Emergency Response to prepare for and manage operations and business continuity through natural disasters (i.e. hurricanes, floods, and power outages) and other disasters that may impact our distributed caregiving and client population.

As Sr. Manager of Emergency Response, your mission will be to drive emergency preparedness in Honor’s operations and ensure timely, effective incident management that prioritizes employee, client and Care Pro safety, while also solving for business continuity. You will leverage existing tools and resources to provide continuous monitoring and impact assessment of potential threats to Honor’s ongoing operations. You will also bring your operational experience to provide clear guidance and hands-on support to Field and People Leadership to effectively manage through each event. The Sr. Manager of Emergency Response will work closely with stakeholders across Trust & Safety, Communications, Field Operations, Legal, HR and Product to manage continuous improvement cycles for Honor’s emergency preparedness and response program.

The right candidate for this role brings operational expertise, a high sense of accountability and drive, and an ability to think strategically while also doing what it takes to get the job done.

Responsibilities

• Drive emergency preparedness in Honor’s ongoing operations
• Maintain company Emergency Preparedness plans specific to our operating markets.
• Project Manage a cross-functional team across HRBP, People Ops, Field Leadership and Legal to develop emergency response plans in the event of impacted employees, including roles and responsibilities and employee support plans.
• Develop and run regular preparedness trainings for cross functional teams, including our Field operating teams and HRBP teams, focused on Honor-specific operations.
• Develop and execute cycles of continuous improvement following emergency events; ensure relevant documentation is updated, teams are trained and tooling is updated.
• Work with VP, Trust & Safety and Field Leadership to determine strategy to enable 24/7 “eyes-on”, which may include training overnight resources and developing escalation pathways.

• Manage in-the-moment emergency response
  • Provide timely, proactive event alerts and updates to operating teams, including expected number of clients, CPs, and employees impacted
  • Execute and manage outbound notifications to clients, Care Pros and HQ employees. Manage response tracking and provide regular updates to Field and HRBP Leaders
  • Provide Field Leadership with specific, actionable staffing and other operational recommendations (e.g. managing Care Pro call-offs, visit triage, visit check-ins)
  • Activate cross-functional teams to implement emergency response playbooks for both Care operations and HQ employee impact
• Leverage 3rd party tools to provide ongoing monitoring of potential events
• Conduct regular threat assessments based on anticipated event severity and scope of impact to Care and US HQ operations
• Assume the role of Response Lead during event to direct Honor’s response, in-line with Honor’s emergency response protocols, including:
• Conduct event retrospective with key stakeholders, identify opportunities for improvement, and implement

About you:

To succeed in the role, you’ll need:

• At least 8 years professional experience; at least 3 years leading in emergency or other escalated situations
• Bachelor's degree in a related field from an accredited university; or equivalent education and work experience.
• Excellent cross-functional leadership skills
• Strong analytical skillset
• Ability to work independently and take initiative to drive and develop projects
• Desire to work in a fast-paced, high-growth, entrepreneurial environment

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days may involve weekends and after hours coverage due to the 24/7 nature of business operations and unpredictability of emergency situations.

Travel

Limited travel expectations for this role (10-15%)