Senior Product Analyst - Retail Banking (Remote Eligible) Job at Washington Federal Bank, N.A.
Job Summary:
This position is responsible for supporting the bank's Digital Channels Manager and serving as a Senior Business Analyst for projects related to improving the client experience through various self-service delivery channels such as online and mobile banking, payments, and mortgage consumer lending. Responsibilities of the Business Analyst - Retail Banking include:
- Assisting with implementation of medium and large-scale changes to Digital Channels products and services. This position will be engaged in all phases relevant to an analyst position. Although some projects still run to some extent as waterfall (including pre-project ideation, project scoping, requirements gathering, implementation, transition to support etc.) feature releases will be agile (including adding stories to our backlog, developer refinements, stakeholder demos, sprint, and release planning etc.)
- Creating and refining user stories and bugs complete with necessary details development/QA resources will need. This requires interfacing with resources across the bank and WaFd Bank's innovation lab, Pike Street Labs including UX/UI designers, operations, loan servicing, and the Pike Street Labs scrum master. End goal in mind: ensuring user stories are ready to be handed off to the development team.
- Providing new product/service demonstrations to a range of audiences including bank leadership, Learning and Development, and branch staff.
- Assist with providing regular status reporting and presentations to the bank's Project Management Organization.
- Creating or updating desk procedures, policy, and businesses processes related to Digital Channels projects and enhancements as well as program oversight.
- Performing data gathering and analysis pertaining to digital solutions that may benefit the client experience.
- Assisting with User Acceptance Testing, test plan creation, and defect case tracking.
- Spearheading smaller Digital Channels tasks with limited supervision.
- Position requires a bachelor's degree or equivalent work experience in business analysis within the financial services industry.
- Minimum three years' experience as a Business Analyst.
- Familiarity with development tools such as JIRA and Confluence.
- Possess an understanding of both agile and waterfall development methodologies.
- Excellent verbal and written communication skills.
- Must demonstrate a high level of accuracy and attention to detail, and have the ability to work effectively and independently.
- Successfully define and guide decision making.
- Ability to work in cross functional teams to execute a solution.
- Full-time hours required, with additional hours as necessary.
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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375.
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