Who you are:

You're self-motivated and self-directed with a passion for building and maintaining relationships with Dataminr customers and its Partner ecosystem. As a trusted advisor, you understand your customers' strategic objectives and help them achieve success in line with success and growth objectives. As a Senior Solutions Architect, you'll combine your technical aptitude, outstanding communication skills, and creative problem solving to implement Dataminr's solutions with our growing network of Dataminr partners within the technology, data, channel, social good, and consulting spaces. Solutions Architects are a part of the Global Solutions Engineering team, and you work closely with Dataminr's Strategic Partnerships organization, Sales and Product teams.

Your impact:

• Business Problem Solving: Take ambiguous and complex problems, and using research and critical analysis/assessment capabilities drive ideas, define the opportunities, and recommend actionable next steps. As a Dataminr expert, you know how to solve problems for your customers as well as identify opportunities for new use cases across your customers' portfolio. In addition to becoming an expert on Dataminr's content, you will also learn how it is best leveraged within integrated environments. With these expertise you will act as a subject matter expert (SME) for both end users and internal stakeholders.
• Trusted Advisor: You'll become a trusted advisor to customers and partners assisting them to get as much value out of our platform as possible. You will help key partners with the decision making process by presenting and evaluating the Dataminr solution, and communicate best practices.
• Cross-functional Integration: You will work cross-functionally to develop partner solutions, identify product enhancements, and build internal processes that scale. You will support technical partner activities across strategic services partners that recommend, deploy and manage Dataminr as well as strategic technology partners in which we develop complementary solutions. You, along with support from the Global Solutions Engineering organization and Dataminr's Product team, will work closely with the Dataminr Partner leadership to develop comprehensive technical plans for strategic partners, including identifying, incubating, and bringing to market service/solution offerings based on key Dataminr objectives.

Responsibilities:

• Work collaboratively with the Account Executives and Managers assigned to your accounts, with the mutual goal of developing strategies and playbooks to meet revenue goals of the business
• Support POCs/POVs with advisement on how to achieve outlined goals and success criteria to show Dataminr value
• Collect customer and partner feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams
• Provide technical support to end users that are leveraging third party environments
• Maintain close coordination with the product teams that are developing connectors and API integrations
• Ability to identify performance issues at the app, API, and data tiers, as well as offer solutions for improvement
• Build and support the technical relationships with GSI, technology and cloud partners
• Lead technical discussions with partners and provide technical expertise in support of partner sales and marketing activities
• Distill and communicate partner needs and product feedback to Product Management, Engineering, Marketing and Sales
• Provide oversight, guidance, and assistance during the partners sales process to ensure mutual success
• Develop domain expertise and thought leadership regarding the partners's current areas of focus as well as in new areas for expansion
• Advise on integration strategies, enterprise architectures, and platforms/application infrastructure required to successfully implement a complete solution.
• Work with partner technical representatives in opportunities and projects, complementing their skill, and guaranteeing high quality customer deliverables.

Desired Skills and Experience:

• 7-10+ years of enterprise security software or SaaS customer success/account/product management, with a demonstrated track record of success
• Collaborative mindset, with experience working internally with Customer Management, Product, and Engineering teams
• Outstanding communication and presentation skills, with an emphasis on performing demos and creating presentation decks for senior level engagement
• Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers into clear business benefit
• A strong analytics background with experience in the use of Looker preferred
• Experience with geovisualization, GIS, cyber or other applications preferred (i.e. Esri, Splunk, Anomali)
• Proven ability to perform technical tasks within Python, Java and/or other languages
• Understanding of various methods of authentication via APIs (PKI, OAuth, JWT, etc) and authorization (LDAP, SAML, etc)
• Broad understanding and experience with various frameworks, tools, and technologies (including challenges exposing/consuming data through APIs)
• Understanding and experience with front end web solutions (HTML, CSS, Javascript), as well as a basic understanding of APIs (OpenAPIs, JSON, RESTful APIs)
• Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
• Solid technical skills and aptitude are required - databases, data integration processes, and various SaaS platforms are considered relevant
• Ability to think on your feet and problem solve in real-time
• Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
• Bachelor's degree in related field or equivalent work experience

Why you should work here:

• We recognize and reward hard work with:
• company paid benefits for employees and their dependents, including medical, dental, vision, disability and life insurance
• 401(k) savings plan with company matching
• flexible spending account for out-of-pocket medical, transit, parking and dependent care expenses
• We want you to be your best, authentic self by supporting you with:
• a diverse, driven, and passionate team of coworkers who want you to succeed
• individual learning and development fund and professional training
• generous paid time off; including sick leave and 100% company paid parental leave
• remote working friendly perks such as expanded telehealth options for mental and physical well being, virtual yoga, meditation and health and fitness app reimbursements

…and this is just to name a few!

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

California, New York, Washington and Colorado only: The salary range for this position is as indicated below. Base salary ranges may vary by geographic location, applicant skills, and prior relevant experience, among other factors.

Colorado: $137,000 - $165,500 USD

California/New York/Washington: $152,0000 - $184,000 USD