Service Advisor

Job Overview:

· Answer phones

· Speak with customers with updating on current repairs, scheduling, etc

· Speak with technicians regarding repairs

· Monitoring repair orders

· Excellent Customer Service

Duties and Responsibilities:

· Follow processes set forth to allow for efficient work

· Follow estimates & repairs from beginning to end, resulting in happy/pleased customer base

· Take notes & enter digitally

· Keep up with schedules & relay info pertaining to said schedules

· Duty & responsibility to want to learn this industry to better serve our clientele

Skills and Qualifications:

· Phone skills

· Computer skills

· Organizational skills

· Good communication skills

· Ability to work alone & as a team

· Problem solving skills

· Intelligently & calmly maneuver a fast-paced environment

· Ability to follow up & follow through with tasks

· Multi-task

· Multi-lingual is a plus, but not required

· Previous auto or truck service experience preferred

Pay and Benefits:

· Paid Time off – 80 Hours in the first year

· Medical, Dental, Vision, Short and Long-Term Disability Insurance

· 401K with Employer match

· $50,000 company paid Life Insurance Policy

· Uniforms provided, cleaned & repaired at no charge

· Work Boot allowance

· Safety glasses allowance

· Friendly team-oriented work environment

· Paid training

Truck Country® / Stoops Freightliner-Quality Trailer is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Ohio, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country® / Stoops Freightliner-Quality Trailer is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.

If any questions please call 1-800-251-9569, then option#2 for the recruiting department.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Sheboygan, WI 53081: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Mechanical knowledge: 1 year (Preferred)
• Service writing: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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