Service Advisor Job at Westside and Northside Lexus
Service Advisor – Automotive
Job Description
Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Job Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
What We Offer:
- A Well-Established Company and Stellar Reputation
- Competitive Pay Plans
- Affordable Medical, Dental and Prescription Drug Plans
- 401(k) Investment Plan with Employer Match
- Great discounts on car purchases
- Voluntary Benefits and much more!
About Our Dealership
Our business is Growing!
Our Talent Team recruits talent to compliment both our Westside and Northside Lexus dealerships. With our recent business growth we are in need of quality individuals to staff our dealership needs. We seek individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career.
- The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.
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