We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.
Responsibilities
- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
- Manage and oversee the dealership’s workflow and schedule
- Call customers to advise them about service changes or car pick-up times
- Maintain positive customer relationships to ensure repeat business
Service Advisor responsibilities include:
- Greeting customers and directing them to available mechanics
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Requirements and skills
- Proven work experience as a Service Advisor or similar role
- A strong understanding of automotive technology and the automotive industry
- Proficiency with industry-specific software
- Excellent customer service, interpersonal and communication expertise
- Strong organizational, decision-making, and problem-solving skills
- Relevant training and/or certifications as a Service Advisor
Job Type: Full-time
Pay: $10.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
Shift:
- 8 hour shift
Work Location: In person
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