Title: Service Associate

Compensation: $23-25 DOE

*Must have 2+ years of Admin, Data entry, and/or receptionist experience to be considered for this role*

Location: Kingston, WA 98346- plenty of parking. Minutes walk from the ferry.

Software: outlook, excel, word. Proprietary software.

Dress code: Business Casual

Hours: 7:30-4:30. Will work around the boat schedule

Background check: Yes

Drug screen: no

Culture: fun, laughable environment. They run about 300,000 transactions a year. They have a lot of work, but the environment is relaxed. The best person is going to be someone who wants to come in and work.

Essential Job Functions and Responsibilities

• 
  Performs a variety of moderately complex policy administration tasks in support of the business within established production and quality guidelines. Tasks may include:
• Reviews instructions from agent, underwriter, insured, broker, etc. to understand/determine what is needed to provide quotes, issuances, renewals, endorsements, etc.
• Computes premiums on quotes, issuances, renewals, audits, endorsements, and/or cancellations/reinstatements based on proper rate selection, rules and company procedures.
• Enters rate, premium, and/or policy information into appropriate systems for policy updates/issuance.
• Maintains file accuracy and completeness.
• Orders, prepares, and/or updates reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and/or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle/motor carrier filings, etc.).
• Sets up and clears submissions.
• Researches and resolves and/or corrects errors and/or issues.
• Prepares, assembles, and/or issues policy/endorsements and associated documentation.
• Researches and reconciles premium/billing accounting discrepancies. Responds to premium/billing questions.
• Performs preliminary risk evaluation and/or loss analysis.
• Utilizes computerized systems for research, tracking, information gathering, and/or troubleshooting (i.e., Excel/Word programs, legacy systems, internal systems, thirdthird-party vendor-deliveredems, etc.).
• Shares and/or conveys moderately complex information via telephone, e-mail, fax, regular mail, or in person to underwriters, agents, brokers, reinsurers, and/or insureds maintaining a professional demeanor in all situations.
• May assist and participate in other departmental processes/projects, such as changes/enhancements to forms and screens, user acceptance testing for systems and policies, and reviewing impact to current policies/practices.
• May act as a liaison with other departments and facilitate interdepartmental communication.
• May perform other tasks including support, photocopying, imaging, mail, data entry, and/or supply functions.
• Demonstrates advanced knowledge of department policies and procedures, as well as the business (including products, coverages, etc.) and organization. Complies with company and regulatory guidelines.