About Us

The Cambridge Housing Authority ("CHA"), a leader in developing and maintaining affordable housing communities, is seeking a qualified and highly motivated candidate. By focusing on policy innovation and family economic opportunities, the CHA is committed to developing and managing safe, high quality, affordable housing for low-income individuals and families. CHA provides long-term rental housing and rental assistance to more than 5,500+ individuals and families through its Public Housing and Housing Choice Voucher (HCV) Programs. CHA has been awarded accreditation by the Affordable Housing Accreditation Board (AHAB) and was the seventh affordable housing provider in the nation to receive this prestigious accreditation.

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  Assists residents with access and coordination of local supportive services. Develops a professional, trusting and respectful relationship with residents.
• Advocates for residents and encourages them to advocate for themselves.
• Develops strategies to reach isolated residents who are resistant to assessment and acceptance of services.
• Develops contacts with community services and authority resources for resident services. Meets with service providers to promote community programs and services that will assist the population living at the location. Coordinates information on services and assist residents, families, and staff in becoming educated in/and linked to the available services.
• Researches, identifies, and links residents with resources such as rental assistance, transportation, adult education, childcare, health services, employment assistance, SSI, Medicare, food stamps, and prescription drug assistance, senior services and all pertinent services that would benefit our community/residents.
• In circumstances where services are not available to residents, works with local agencies, civic groups, businesses and churches to develop specific services, including working toward receiving donations from different sources for the benefit of the residents.
• Promotes volunteerism for mutual assistance, works with external organizations for the benefit of a greater community and allows for inclusiveness of volunteers for resident social events
• Promotes wellness efforts for individuals and the community, and arranges health educational and disease management group programs for all residents, coordinating at least one such activity per month.
• Assists residents in meeting their personal goals, including financial literacy, lease compliance, workforce development, education, etc.
• Encourages and supports other routine group activities such as building and local community events, luncheons, coffee hours with guest speakers, virtual events, etc.
• Provides problem solving through personal contact, home visits, phone calls, family involvement and group meetings. Encourages residents to be proactive in meeting their own social, psychological, and physical needs. Facilitates meeting of needs in an acute situation and works to find more long-term solutions so as not to create dependence.
• Maintains accurate, current, and complete resident files/records in the service coordinator’s office, keeping the files in a locked and secure environment. Follows all management protocols for maintaining electronic and computer security. Runs program software reports and extracts information as needed to complete organizational reporting requirements.
• Distributes to the residents at least annually a survey requesting their input and ideas for education and wellness activities and topics for discussion, presentation, or action. Activity programming should also reflect needs as indicated.
• Conducts surveys to assess resident needs, tabulating survey results to evaluate programs in order to plan relevant programs for the communities that you serve.
• Provides monthly outreach through the creation and distribution of newsletters and/or calendars and a Resource Directory, which is updated annually. In addition, the Service Coordinator may make presentations to local agencies, civic groups or churches listed within this resource tool.
• Collaborates with residents to obtain employment in a work program or personal improvement program.
• Completes initial Resident Intake/Assessment within 30 days following the move in and enters into the software program if applicable.
• Reassesses each resident who utilizes the Service Coordinator annually or when a significant change occurs. Assists in arranging changes in services and follows through as circumstance dictates.
• Performs periodic check-ins on resident’s wellness within the building as appropriate.
• Completes monthly reports and status updates as a way of tracking how many residents are being served each month, and also a year-to-date total, including reason for referral, action taken, outcome, and types of services provided.
• Travels between selected CHA housing communities to implement programs and attend meetings and events.
• Following housing inspections, coordinates with management in evaluating ability of the resident to meet required standards and assists in arranging services that may be needed to meet these standards of housekeeping.
• Works closely with Property Management staff and onsite service providers to identify specific supportive needs as related to lease violations and household housing stability. In addition will follow up and update supervisors and/or Property Management staff on the outcome of any referrals provided to Resident Services Coordinator.
• Establishes healthy communication with building managers regarding residents who are not meeting requirements, in order to respectfully resolve any identified issues and/or concerns.
• Maintains a current and updated outlook calendar of activities at assigned sites.
• Serves as back-up support as necessary for colleagues in the event of absence due to planned or unplanned time-off.
• Adheres to all policies and procedures of the Cambridge Housing Authority and all federal and state laws regarding the privacy of protected health information.
• Attends appropriate internal and external meetings as assigned by supervisor or Department Head. Such meetings may include: Resident Services Department Meetings, Staff Training, Programs Supportive Housing Network meetings, Public Hearings, Community Meetings, etc.
• Performs other related duties as assigned.

• Knowledge of low-income difficulties, especially those associated with public housing residents.
• Ability to interact with a diverse client population including low-income elderly and persons with physical and/or mental disabilities.
• Strong written and verbal communication, problem solving, and organizational skills.
• Self-motivated and ability to work independently to complete assigned tasks.
• Ability to follow the code of ethics of professional social services organizations.
• Ability to exercise patience, tact and diplomacy.