Service Coordinator Job at Ingersoll Rand
The Compression Technologies & Services division is hiring a Service Coordinator for the Philadelphia Customer Center. This position is responsible for providing outstanding customer communication, coordination of service technician resources; as well as coordinating the administration of billing, loading information in systems and purchase order generation.
Position Responsibilities:
· Answer incoming service calls and schedule technicians. Create and process service requests including, repair, preventative maintenance and warranty work. Generate and follow-up on service quotes and seek new business whenever possible.
· Submitting warranty claims and shipping parts to factory. Answering technical questions and problem resolution.
· Champion process for accruing new customer Purchase Orders for Service Agreements with expired Purchase Orders.
· Ensure timely and accurate invoicing.
· Managing local service inventory such as ordering necessary service parts, reconciliation of Technician Truck and Tote stock, and In-transit receiving. Additional shipping and receiving requirements as needed.
· Ensure environmental, health and safety; and Operational Excellence adherence in the Customer Center.
· Earn Customer Loyalty by effectively and efficiently managing customer interactions, ensuring positive and proactive communication to both internal and external customers.
Skills/Qualifications:
· Bachelors degree preferred.
· 1 plus years of experience in industrial service environment preferred.
· Proficient in Microsoft Office computer applications required.
· Customer Service experience with strong interpersonal and conflict resolution skills.
· Knowledge of safety best practices
Job Type: Full-time
Pay: $40,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: In person
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.