Company: NW Mechanical Group

Title: Service Coordinator

Pay: $22-$24/hour depending on experience

Schedule: Monday-Friday; 7:00AM – 4:00 PM

Location: Canby, OR

Who We Are: At NW Mechanical Group we provide commercial refrigeration and HVAC services to companies all around Oregon and SW Washington. Our company values drive the way we handle business daily, which include Perseverance, Craftsmanship, Solving Challenges with Ingenuity, Uniquely Versatile and Genuinely Concerned/Respectful approach.

Want to learn more? Check out our website: https://nwmechanicalgroup.com/

Why Work at NW Mechanical Group?

• We offer 100% employer paid medical/dental/vision benefits for our employees, 2 weeks of PTO, 8 paid holidays and 401K with up to a 4% employer match.
• We are a locally owned and operated organization with a tight-knit team culture!
• We are an Equal Opportunity Employer and foster a work environment of inclusivity.

Who You Are: We are looking for a Service Coordinator with outstanding communication and interpersonal talents and the ability to remain extremely organized while juggling multiple tasks. In addition to these qualities, you’ll also have:

• Work experience dispatching in the trades.
• High School Diploma or equivalent.
• Proficiency in Microsoft computer programs, specifically Excel.
• Attention and accuracy to detail.
• Passion for working in a team.
• Can-do attitude and willingness to help.
• Positive outlook and approach.
• Ability to follow through.

Responsibilities: Our Service Coordinator is responsible for coordinating the daily schedules of our Service Technicians and dispatching according to customer requests, technician availability and specialty. A typical day to day will consist of:

• Answering and routing incoming calls from customers in a friendly and professional manner.
• Returning messages and placing outgoing calls to customers for service scheduling.
• Making outbound calls to customers to schedule appointments for their maintenance agreement.
• Promptly and professionally responding to incoming emails.
• New customer set-up in our database.
• Managing customer portals and PO requests
• Coordinating, dispatching, and adjusting service technicians’ schedules to meet customer needs.
• Creating, editing, and maintaining service tickets.
• Monitoring the flow of our service technicians in the field to ensure that we are on schedule and our customers are being properly cared for.
• Communicating with customers when parts are received for scheduling.
• Maintaining maintenance agreements, including billing, scheduling, database information, and renewals.
• Maintaining on-call schedule for technicians.
• Keeping open lines of communication between customers, co-workers, and department managers to ensure an efficient workflow.
• Working closely with Service Project Manager to assure the communication between quoted work and parts arrival etc. is on point to move forward and schedule technicians.
• Working closely with our Service Supervisor to create or modify workflows to better engage our customers and technicians.
• Providing backup support for other team members
• Other duties as assigned.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Canby, OR 97013: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.