LOCATION
Charlotte, NC

General Description
The Valve Service Coordinator role is an integral part of the valve business and Mechanical Valve & Services (MVS) team. The position entails communicating with multiple entities; customers, principals and coworkers to deliver a superior level of customer service. The Valve Services Coordinator must be able to respond to customer inquiries, some technical, but mostly non-technical questions. Valve Service Coordinators will serve as a liaison for our customers and the various manufacturers we represent. Primary job function is to create proposals and execute orders related to field service and repair operations within our valve and instrument business. Overseeing the execution and managing change orders is another aspect of the job. This will often involve tracking down information from our principals based on the nature of the customer request. The primary interface is telephone calls and email, with occasional in-person visits and meetings.

Specific Responsibilities

• Respond to inquiries from customers
• Purchase order acknowledgement and order management
• Preparation of quotes and work orders
• Purchase order tracking and expediting
• Reconcile purchase orders against quotations
• Price and delivery verification
• Scheduling on-site service orders with customers
• Parts and service quotations
• Invoicing and Order execution
• Manage project documentation
• Interact with Account Managers

Required Competencies

• High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
• Excellent verbal and written communication skills
• Ability to work in team environment; a team player
• Self-directed, self-motivated, and detail oriented
• Customer focused, organized and reliable
• Demonstrates integrity, leadership skills among other Service Coordinators
• Ability to manage time well and handle multiple priorities maintaining a positive attitude and composure
• Effective engagement with customers and internal sales staff, helps progress sales
• Project coordination skills with respect to scope, schedule and budget
• Desire to produce high-quality deliverable (service or product)
• Business acumen

Required Education & Experience

• 4 Yr. College Degree or equivalent work experience

Preferred Experience/Competencies
Experience in Inside Sales, Service Industry and/or Customer Service

Physical Requirements
Standing
Walking
Sitting

Kneeling
Reaching Overhead
Climbing

Pushing and Pulling
Lifting - 20 Pounds
Using a Computer

Using a Telephone
Driving

About R.E. Mason
R.E. Mason provides industry leading process equipment, software, and services to improve automation, process control, safety, and reliability. We possess decades of experience serving customers in Life Science, Energy, Chemical, Consumer Goods, Metals & Mining, and Pulp & Paper markets. Along with complementary solutions, R.E. Mason is the Emerson Impact Partner across North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and reliability solutions.

As an employee-owned company (“ESOP”), we believe that our Associates are the foundation of both our customers’ and R.E. Mason’s success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.

Job Type: Full-time

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