Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

The Role

Main job duties:

• 
  Receive incoming calls for service of compressed air equipment and installation or new equipment.
• Schedule service plan and breakdown orders within your assigned territory.
• Provide regular updates to customers regarding service that is in-progress (breakdowns and adhoc orders).
• Work with your Service Manager to coordinate the activities of Service Technicians to maximize their utilization.
• Serve as the information liaison between the Service Manager, Service Technician, and customer.
• Manage and control the work-in-progress (WIP) for your territory.
• Maintain and edit scheduled service orders as needed.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned. Must be able & willing to work overtime as needed.

What you can expect from us?

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

What we expect of you?

Qualifications -

Experience -Minimum of two years of relevant customer service experience is preferred.

Education – High School diploma, some college preferred.

Skills –

• Must have excellent organizational skills
• Strong verbal & written communication skills
• Strong experience in a customer service-related role with ability to handle difficult internal & external customer situation professionally
• Must be detail oriented and have excellent problem-solving skills
• Ability to collaborate well within your own team and across different functions within the organization
• Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service
• Self-motivated with a positive attitude
• Strong aptitude for learning new processes, systems, and applications
• Ability to work under pressure within a fast-paced environment
• Proficient in Microsoft Office, including Word and Excel

City
Elk Grove Village

Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act. We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas. www.atlascopco.com/compressor-jobs

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.