Service Delivery Lead Job at Western Alliance Bank
Job Title:
Service Delivery Lead
Location:
Block 23
What you'll do:
The Service Delivery Lead will manage a team of Scrum Masters and Project Coordinators in the IT Infrastructure and Operations towers. This individual will provide specific guidance, instruction, and training to improve portfolio delivery across the organization. The position requires a change agent capable of building and reinforcing a continuous improvement mindset while overseeing project execution, tracking status, resolving/escalating issues, and financial project management. A thorough knowledge and experience with project management processes and tools to include both Waterfall and Agile.
What we are looking for:
Responsibilities:
- Lead project and delivery teams to achieve predictability and reduce waste by establishing guiding principles around capacity planning, prioritization, cross-team dependencies, and roadmap management
- Work with teams to drive consistency across adopted practices, processes, and tools for project execution, financial budgeting, portfolio delivery, and backlog management and priority
- Facilitate workshops and training sessions to educate teams on agile principles, practices, and tools
- Work with leadership and stakeholders to gain buy-in for best practices and delivery solutions across the organization
- As part of the Technology Infrastructure & Operations delivery team, you will also be responsible for organizing interactions with stakeholders and shared accountability for delivery
- Responsible for building a high performing team of leaders that produce successful outcomes when pairing with project managers and technology teams to execute high level project plans
- Create a unified communication strategy for the organization to provide clear and timely updates to leadership at the portfolio, program, and project level
Qualifications:
- BS/BA degree or equivalent experience
- 5+ years experience with Agile and Scrum frameworks within a delivery organization
- Experience with facilitating large groups and hosting training sessions
- Extensive and recent experience and In-depth knowledge of end-to-end development including risk, controls, audit, legal and compliance
- Strong critical thinking and problem-solving and the ability to influence outside of the direct team
- Self-driven with the ability to manage workload
- Anticipating potential problems and acting to minimize the impact they may have on a project or business effort
- Executes within a customer-centric environment
- Excellent verbal and written communication skills
- Ability to collaborate with different technology towers to achieve common goals
- Ability to manage multiple tasks or projects simultaneously
Qualifications:
- Certified PMP®
- Certified SAFe®
- Knowledgeable in Jira, Workfront, Azure DevOps, ServiceNow, and Confluence
Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email
HR@westernalliancebank.com
or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.