Service Delivery Specialist/Dispatch - Moorestown NJ Job at Smart Care Solutions
Rite-Air Mechanical Services a Smart Care Equipment Solutions affiliate is a full-service HVAC/R contractor, specializing in commercial air conditioning, heating, and refrigeration services. We are seeking Dispatcher to join our growing Team in Moorestown NJ!
The Dispatcher routes Service Technicians to service calls from our HVAC/R commercial customers . This position is the primary point of contact for a group of Service Technicians within a market territory, New Jersey, Delaware, and Pennsylvania.
We are a growing company come and be part of the journey!
Main Responsibilities:
- Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
- Serve as the primary point of contact for technicians within a geographic market or territory
- Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments
- Effectively manage work in progress including pro-active management of all open service orders that need parts ordered, are in waiting for parts status or have other special requirements
- Build and solidify associate and customer relationships to increase customer satisfaction and retention
- Review and resolve escalated service issues and find unique and repeatable ways of solving issues
Basic Qualifications:
- High school diploma or equivalent
- 3+ years’ experience in dispatch, customer service and/or restaurant management
- Advanced experience in Microsoft Office / Window based environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply.
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