Service Desk Support Analyst Toledo/Maumee Job at Frontline Managed Services
Frontline Managed Services Maumee, OH 43537
Do you want to shift gears into a new IT career? We will steer your future towards the finish line!
Frontline Managed Services is looking for talented individuals who are passionate about technology. If you are a fan of technology and want to turn it into an IT career, you would be a perfect candidate for our Help Desk opportunities. We will enhance your skillset by providing you with four weeks of industry-leading training and ongoing professional opportunities via our career development program Frontline Managed Services University (FMSU).
What is FMSU?
- Provides opportunities for job progression, future roles, and the skills needed to advance
- Fosters an environment where you can continue your learning
- Current career paths include IT Administration, IT Systems, IT Security, Enterprise IT, Cybersecurity
Benefits of frontline Managed Services include:
- Medical, Dental, Vision, and 401K available
- 10 days paid time off per year
- 6 additional paid holidays off
- A comfortable, relaxed dress code
Information Technology Analyst Duties:
- Serve as the initial contact for reporting technical issues and answering questions regarding upgrades, installations, and other software/hardware/network issues.
- Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.
- Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.
- Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).
- Escalate unresolved issues to Team Leads.
- Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
Location: 480 W Dussel Dr, Maumee, OH 43537, USA
Pay starts at $15.00 an hour
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.