Service Dispatcher - Dothan, AL Job at Whaley Foodservice
At Whaley we know people are vital to our success. We offer a competitive salary benefits including:
- Medical, Dental, and Vision
- 401k & Profit Sharing
- Paid Holidays & Vacation
- Short-Term Disability
- Long-Term Disability Insurance (company paid)
- Life Insurance (company paid)
Summary
The Service Dispatcher provides dispatching, scheduling, and workflow for the Dothan Branch field service team.
Description
- Prioritizes new unscheduled service calls for service technicians to best meet customers' needs.
- Works closely with the branch management to coordinate technicians according to customer requests, determine schedules, and dispatch service calls.
- Provides technicians with any pertinent information regarding service calls.
- Opens & closes service orders for billing upon completion to ensure accuracy.
- Supports field service technicians in the field to resolve problems quickly.
- Collaborates with customers, manufacturers, and internal departments to determine customer needs.
- Coordinates shipping & receiving of ordered and or warranty parts.
- Generates accurate purchase orders for parts to corporate office and outside vendors.
- Communicates credit | collection guidelines & resolves situations accordingly and timely.
- Generates daily, monthly, and quarterly reports as needed.
- Other duties as assigned by management.
Required Experience | Education
- High School diploma or equivalent.
- High level of accuracy: ability to collect and prepare data for reports.
- 1-year previous experience in a stock or parts environment.
- Ability to work independently
- Strong Windows based computer skills including Microsoft Word & Excel.
- Strong attention to detail
- Ability to answer high volume incoming customer calls and balance multiple priorities.
- Ability to effectively resolve customer issues.
- Stellar interpersonal, verbal, and written skills.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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