Service Manager Job at DISHER
Service Manager – Monroe, Michigan
DISHER is currently partnering with a leading manufacturer of underwater pelletizers to find a Service Manager to add to their growing team!
What it's like to work here:
Our partners are innovative and passionate about the high-quality technology that they produce! Joining this global team will allow you to blend European and American culture together to continue to define processes and systems. This company has aggressive growth goals and would love for you to be apart of their success!
What You Will Get to Do:
- Improve customer service experience, create engaged customers and facilitate organic growth
- Develop service procedures, policies and standards
- Take ownership of customers issues, clarify technical questions, follow problems through to resolution and meet all deadlines and commitments
- Technical preparation and calculation of offers and orders of service and business trips
- Coordinate and organize service technicians and their related business trips
- Support technicians in the field
- Keep accurate records and document customer service actions and discussions
- Coordinate, organize and document customer trials in the technical center
- Coordinate, organize and process efficiently spare parts inquiries, offers, orders and deliveries including billing
- Offer services and new developments to existing customers
- Analyze statistics and compile accurate reports
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Receive tasks from superiors and inform superiors about ongoing projects
What Will Make You Successful:
- Proven working experience as a Service Manager
- Strong background in manufacturing
- Experience in providing customer service support with strong service orientation
- Proficiency in Microsoft Office and customer service software
- Good understanding of management practices and techniques
- Ability to think strategically, excellent leadership and interpersonal skills
- Strong client-facing and communication skills
- Ability to work on-site in Monroe, Michigan
- Ability to travel when needed (training will be in Austria)
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