Job Details

Description

Responds to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; installs projects as necessary. Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking. May install, configure, and support a variety of network systems and equipment for assigned projects. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Provides technical support to end users and field labor when applicable. Proactively seeks technical guidance from more experience staff for difficult and unusual situations. Keeps up to date and informed on all company products, services and policies. Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company. Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company. Acts as our customers best service provider at all times thereby ensuring Convergint Technologies is the customers first choice for service. Performs other duties and responsibilities as requested or required.

Skills

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)