We offer a full benefits package for eligible employees including:

• Medical, Dental, Life, and Disability Insurance
• 401(K) with company match following your one-year anniversary
• HSA match up to $800 per year
• FSA
• Paid Time Off, Sick Time, and 6 Company Paid Holidays
• And an Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Communicate with customers by quickly responding to inquiries.
• Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work.
• Greet customers who enter the location.
• Interview customers in a professional manner to determine the needed repairs.
• Obtain all necessary information from the customer to establish a business relationship.
• Create a repair order by identifying current vehicle condition, estimated repair time, getting quotes/estimates from the shop if necessary, supply any supporting documentation and obtain work authorization.
• Creation and invoice the repair order.
• Review work performed with customer and collect payment.
• Communicate with Shop Foreman on pertinent repair information and updates.
• Follow up with customers regarding service.
• Quality Control of services provided on Truck and Trailer finished products.
• Assisting Service Manager and Foreman with multiple tasks.
• Assist in daily payroll auditing for shop employees
• Ability to obtain and prepare literature from manufacturers for technicians and foreman to perform diagnostic techniques
• Review all warranty paperwork to ensure proper documentation and verify required criteria for the factory or distributor.
• Prepare, complete and submit the appropriate warranty claims information and supporting documentation to the vendor.
• Maintain thorough knowledge of all vendor procedures through ongoing training and publications.
• Negotiate “grey” areas of dispute with customers and vendors.
• Maintain all service and customer records as required by the warrantor.
• Utilize technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage and payment.
• Provide updates and status reports to the Service Manager.
• Additional duties as assigned.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
• Required to perform work inside and outside, in all-weather situations, at the shop division location.
• Manual dexterity, fine manipulation and the ability to reach with hands and arms and lift up to 80 lbs.
• Must be able to operate simple to complex and heavy-duty machinery.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High school diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• Ability to obtain a CDL within 90 days of employment (diesel service departments).
• Ability to multi-task.
• Detail oriented.
• Previous experience as a service writer or advisor a plus, 1-2 years.
• Knowledge of diesel engines, gas engines, drive train and suspension is a plus.
• Exemplary customer relation skills.
• Heavy and medium duty truck industry experience is a plus.
• Excellent verbal and communication skills.
• Proficient using computers.
• Ability to work any shift, including nights.
• Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.

JOB DETAILS:

• Type: Hourly
• Compensation Range: $20 - $25
• Bonus Eligibility: No
• Reports To: Service Manager
• Closing Date: When Filled